Receptionist

Job Title: Receptionist

Location: Air Avenue Luxury Apartments DHA Phase 8 - Ex Air Avenue Block Q DHA Phase 8, Lahore, 54000

Project of Urban Developers

The Receptionist will be the first point of contact for guests, responsible for welcoming visitors, handling check-ins and check-outs, managing bookings, and providing excellent customer service.

Key Responsibilities:- Welcome guests warmly and handle check-in/check-out efficiently.

- Manage and update bookings on Airbnb, Booking.com, and other online platforms.

- Answer phone calls, messages, and guest inquiries promptly and professionally.

- Maintain guest records, room status, and key management.

- Coordinate with housekeeping and maintenance teams to ensure apartment readiness.

- Assist guests with information about property facilities and nearby attractions.

- Handle payments, invoices, and maintain accurate records.

- Report guest feedback, complaints, or maintenance issues to the Manager.

- Maintain the reception area in a clean and professional manner.

- Support administrative work such as filing, scheduling, and correspondence.

Qualifications & Skills:- Bachelor’s degree or diploma in Hospitality, Business, or a related field.

- 2–5 years of experience in hotel or serviced apartment reception (fresh graduates may apply).

- Excellent communication and customer service skills.

- Basic knowledge of booking platforms (Airbnb, Booking.com) preferred.

- Computer literacy (MS Office, email, and online booking systems).

- Professional appearance, punctuality, and positive attitude.

- Able to work flexible hours, including weekends or holidays.

Job Type: Full-time

Work Location: In person