Receptionist

Description

We are seeking a highly organized and professional Receptionist to join our team in the Hospital & Health Care industry. As the first point of contact for patients, visitors, and staff, the Receptionist plays a crucial role in creating a welcoming environment and ensuring efficient operations within our facility. The ideal candidate will possess exceptional communication skills and a compassionate demeanor, as they will be interacting with individuals who may be experiencing stressful situations related to health care.

Key Objectives

• Manage front desk activities efficiently to create a positive first impression.
• Coordinate communication between patients, medical staff, and administrative departments.
• Support daily operations to enhance patient experience and office workflow.

Responsibilities

• Greet and assist patients, visitors, and vendors promptly and courteously.
• Answer and direct incoming calls, respond to inquiries, and take messages as needed.
• Schedule and confirm patient appointments while maintaining accurate records.
• Manage patient check-in and check-out processes, including verifying insurance and collecting payments.
• Maintain a clean, organized, and welcoming reception area.
• Coordinate with clinical and administrative teams to facilitate smooth patient flow.
• Handle incoming and outgoing mail, deliveries, and office supplies inventory.
• Adhere to confidentiality policies and maintain patient privacy at all times.
• Assist with administrative tasks such as data entry, filing, and documentation as required.

Requirements

• High school diploma or equivalent; additional certification in office administration is a plus.
• Proven experience as a receptionist or in a similar customer-facing role, preferably in health care.
• Excellent communication and interpersonal skills with a professional demeanor.
• Strong organizational skills and attention to detail.
• Proficiency in using phone systems, appointment scheduling software, and basic computer applications (MS Office).
• Ability to multitask, prioritize, and work effectively under pressure.
• Commitment to maintaining patient confidentiality and compliance with HIPAA regulations.
• Positive attitude, reliability, and a team-oriented mindset.

Benefits

• Competitive salary and comprehensive health benefits.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Paid time off and holiday benefits.
• Employee wellness programs and resources.