Receptionist

Join Our Team at Horizon English School Town Square

Receptionist- Immediate Start

Horizon English School Town Square is seeking a passionate, professional, and highly organised Receptionist to join our growing team. If you enjoy working with people, thrive in a busy environment, and take pride in creating warm and positive first impressions, we would love to hear from you.

About Cognita:

Cognita is a global leader in independent education. Founded in 2004, we are a growing community of 100+ schools in 16 countries - in Europe, North America, Latin America, Asia and the Middle East - serving more than 85,000 students. Each of our schools are proudly unique, however our collective purpose is to create an environment where everyone can, ‘Thrive in a rapidly evolving world’.

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger; ensuring they get an education that’s, quite literally, world class.

Our Horizon Community

Horizon English School Town Square is an all-through British curriculum school, opening in September 2027, serving students aged 3 to 18.

Built on the 35-year legacy of Horizon English School Jumeirah, an Outstanding-rated and much-loved Dubai school, our Town Square campus brings the same values of care, excellence, and inclusion to a new, family-focused community.

At Horizon, learning begins with belonging.

About the Role

The Receptionist plays a vital role in shaping the experience of families and visitors. As the welcoming face of the school, you will be a key member of the Admissions and Parent Experience Team, ensuring exceptional service from first contact through enrolment and beyond.

Key Accountabilities

Front of House Excellence

• Act as the first point of contact for parents, visitors, and staff, ensuring a warm, professional welcome.
• Manage visitor sign-in procedures in line with school protocols.
• Handle incoming calls efficiently, directing enquiries accurately and courteously.
• Confidently respond to frequently asked questions as the school’s frontline representative.

Admissions and Tour Coordination

• Support the scheduling and coordination of school tours and open days.
• Assist with admissions processes, including document collection and follow-ups.
• Maintain accurate CRM records to support admissions decision-making.

Customer Experience and Engagement

• Maintain up-to-date knowledge of the school calendar, events, and activities.
• Communicate effectively with new and prospective parents, escalating queries where required.
• Ensure the reception area is welcoming, organised, and well-stocked at all times.

Administrative Support

• Manage the absence mailbox, recording absences accurately on iSAMS and liaising with teachers as required.
• Provide administrative support to other departments as requested.
• Monitor and manage office supplies and inventory.

The Ideal Candidate

• Bachelor’s degree.
• Experience using CRM systems and administrative platforms.
• Previous experience in a receptionist, front-of-house, or customer service role (school experience preferred).
• Excellent communication and interpersonal skills.
• Ability to multitask and remain calm in a fast-paced environment.
• Proactive, detail-oriented, and able to work both independently and collaboratively.
• High levels of professionalism, confidentiality, and discretion.
• Strong alignment with Horizon’s values and community ethos.
• Flexible and adaptable to the evolving needs of a growing school.

Why Join Us?

This is an exciting opportunity to be part of the founding team of a new school community, where every family feels welcomed, supported, and valued from their very first interaction.

If you’re organised, approachable, and passionate about supporting children’s learning journeys, we’d love to hear from you!

To support your application, please include your current, up-to-date CV, only fully completed application will be processed.

Interviews will take place online/in person.

The school reserves the right to interview and appoint strong candidates before the official closing date, and therefore we would encourage candidates to apply early in the process.

Thank you for your interest in Horizon English School. Due to the large number of applications expected, only shortlisted candidates will be contacted.

Horizon English School and Cognita are committed to safeguarding the welfare of children and young people and expects the same from its employees. All new staff will be subject to detailed and enhanced pre-employment clearance, including identity checks, criminal background checks for all countries lived in, qualification checks, employment checks to include an exploration of any gaps in employment, and satisfactory reference checks for all employment in the last 10 years.