Receptionist

· Opportunity to join a growing healthcare group as a receptionist

· The role requires a broad range of skills, including customer service and administration

· The clinics are busy and a positive team mentality is required: no task is too big or too small, whether it is tidying a treatment room, helping a patient or closing out the daily accounts

· This is a great opportunity for an ambitious employee to work in a very high quality environment

KEY RESPONSIBILITIES

· Customer Service - the clinics see many patients per day, and ensuring they are seen quickly and efficiently is critical.

· Greeting patients in a timely and polite manner at reception, directing them to the waiting area and informing the therapist of the patient’s arrival

· Taking patient payments after their appointment, either in cash or using a PoS machine

· Answering the phones, booking appointments for patients in a computer bookings system

· Responding to email enquiries, including booking appointments for patients in a computer bookings system

· Explaining to patients how the clinic works, including prices, appointment times, insurance etc.

· Administration – most patients are subject to Supreme Council of Health Regulations requiring accurate patient files

· Ensuring there are adequate numbers of all intake forms, patient notes, insurance and other forms printed

· Ensuring patients receive only the correct forms on their first / follow up visits

· Entering patient data into the online patient database

· Managing the patient database and schedule in the online Customer Relationship Management system

Required Skills & Experience

· Excellent communication skills, including spoken and written English

· Excellent attitude, working hard in a quality team to provide the best customer service

· Experience in customer service or administration, with a desire to do both

Job Type: Full-time

Application Question(s):

• Do you speak Tagalog?