Receptionist

JOB SUMMARY:
As directed by the Office Manager, the Receptionist is to provide excellent daily customer service; display a professional and courteous attitude at all times; is responsible for following all (CHSI) policy, procedures, objectives and philosophy; effectively process all incoming phone calls via transfer or messages, as required; performs administrative and office support activities for multiple senior level directors; receiving and directing visitors, word processing, creating spreadsheets and presentations, filing, and faxing; extensive software skills are required, as well as internet research abilities and strong communication skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Protects the organization’s value by maintaining strict confidentiality of all information.
• Answers and administers all incoming calls in a professional and courteous manner.
• Ensures phone calls are properly routed to the appropriate staff or department.
• Greets guests in a professional, friendly, and hospitable manner.
• Types memos, correspondence, reports, and other business documents.
• Performs a variety of clerical duties, including scheduling meetings for various departments.
• Assists departments with reports, assignments, and special projects as needed.
• Provides callers with information such as site locations, addresses, directions, fax numbers, company website details, and other related information.
• Receives, sorts, and distributes incoming mail on a daily basis.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.).
• Opens and closes the visitor area each day, including securing doors, adjusting blinds, and turning off lights.
• Perform all other duties as directed either formally or informally, verbally or in writing.
• Assists with staff travel arrangements as directed.
• Maintains inventory of office and break room supplies and restocks as needed.
• Ensures break rooms and meeting spaces remain clean, organized, and presentable.
• Supports both the Corporate Office and Administrative Office, with assignments based on operational needs and staffing coverage.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

KNOWLEDGE, SKILLS AND ABILITIES:

• Bilingual in English and Spanish (preferred).
• Demonstrates excellent phone etiquette.
• Exceptional verbal and written communication skills.
• Consistently punctual and reliable.
• Capable of working with minimal supervision.
• Strong customer service orientation.
• Proficient in Microsoft Office (Word, Excel, Outlook, Access).
• Effective multitasker with the ability to prioritize.
• Maintains a professional, business-casual appearance.
• Upholds the highest standards of professionalism, ethics, and conduct in speech, attitude, and appearance.
• Strong organizational skills with keen attention to detail; able to manage multiple responsibilities at once.
• Able to work cooperatively with diverse groups and individuals.
• Possesses strong interpersonal skills and thrives in team environments.
• Able to respond effectively to changing situations and perform well in high-pressure or stressful environments.

EXPERIENCE AND EDUCATION:

• High school diploma or GED.
• At least one (1) year of customer service experience, including answering phones and performing basic computer tasks.