Receptionist

Position Summary

We are seeking a professional and reliable Receptionist to manage the front office of our mobile home community. As the first point of contact for residents and visitors, you will play a key role in maintaining a professional and welcoming environment. You will support the Community Manager with administrative tasks, resident communications, and basic accounting functions.

Key Responsibilities

• Resident Relations: Greet residents and visitors; answer phone calls and emails with professionalism and courtesy.
• Administrative Support: Maintain organized resident files, prepare notices (including 3-day and 30-day notices), and manage incoming/outgoing mail.
• Rent Processing: Assist in collecting rent payments, issuing receipts, and entering data into the property management software.
• Work Orders: Receive maintenance requests from residents, create work orders, and coordinate with the maintenance Manager to ensure timely completion.
• Application Processing: Assist prospective residents with the application process, ensuring all documentation and background check authorizations are complete.
• Compliance: Help ensure the office remains compliant with the California Mobilehome Residency Law (MRL) and Title 25 regulations regarding documentation and privacy.
• Office Maintenance: Keep the front office and clubhouse area clean, organized, and stocked with necessary supplies.

Qualifications

• Experience: No experience needed, on-site training will be provided.
• Communication: Excellent verbal and written communication skills.
• Technical Skills: Knowledge in Microsoft Office (Word, Excel, Outlook).
• Professionalism: Ability to handle sensitive resident issues with empathy, firm boundaries, and total confidentiality.
• Organization: Strong multitasking skills and attention to detail, especially regarding legal notices and financial records.

Physical Requirements

• Occasional walking of the property to post notices or inspect common areas.

Pay: $18.50 per hour

Work Location: In person