Receptionist

Job Purpose: As an ambassador of Jesus Christ, the Receptionist serves as the first point of contact for Aspire Women’s Clinic patients, providing a warm, organized, and welcoming environment. This role is essential in ensuring smooth clinic operations, effective communication, and administrative excellence. The Receptionist plays a crucial part in follow-up care, appointment coordination, and patient hospitality—helping to build trust and continuity throughout each patient's experience. In addition, this role is a key team player providing key administrative support for both clinic and ARC staff.

RESPONSIBILITIES:

Client Interaction & Front Desk Care

• Greet and check in patients in a compassionate and professional manner
• Interact with patients on the phone regarding appointments and schedule
• Make follow-up phone calls and reach out to patients who missed appointments
• Communicate and coordinate with clients regarding transportation, including ordering third-party transportation (ie: Lyft)
• Assists with Care Coordinator responsibilities as needed, including completing patient intake and sharing faith-based encouragement consistent with the clinic’s mission and values
• Collaborate with Call Center as needed to facilitate smooth clinic operations
• Maintain confidentiality by making sure door between lobby and clinic remain close

Administrative Support & Data Entry

• Schedule follow-up appointments as needed
• Audit patient charts for accuracy and completeness
• Track and maintain key metrics as requested by Manager
• Support clinic staff as needed with administrative tasks (copies, scan, etc.)
• Enter daily information into electronic medical records
• Utilize HopeSync to share relevant resources with patients and send out real-time prayer requests and praises to prayer team.
• Utilize flag system in electronic medical record to facilitate smooth transition of patients from clinic to ARC
• Order office supplies
• Receive deliveries
• Maintain receipts and complete expense reports

Event & Hospitality Coordination

• Manage lobby upkeep and maintain inventory of clinic supplies
• Assist as needed with class coordination and meal sign-ups at ARC

Other Responsibilities

• Attend departmental and volunteer meetings as necessary.
• Assist with fundraisers/event planning and tours as necessary.

Qualifications