Receptionist

MISSION:

Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve.

POSITION SUMMARY:

This position is responsible for providing quality customer service to clients, visitors, and vendors and for creating a positive first impression. The Receptionist provides clerical and administrative support for Native American Connections’ (NAC) residential facility clients and staff.

RESPONSIBILITIES:

• Welcomes clients, providing a warm welcome and assistance with any paperwork needed.
• Greets and refers the visitors to appropriate the individuals, agencies, etc.
• Informs and assists the public with NAC programs, procedures, etc.
• Receive and accurately distribute calls, faxes, mail and messages.
• Creating initial client files in the EHR.
• Set client appointments and ensure that appointments are accurately logged into EHR system daily.
• Assists with the flow and processing of client referrals and client eligibility.
• Maintain appearance of reception area and lobby.
• Assists with ordering, receipt, distribution and monitoring of supplies.
• Other duties as assigned.

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• HS/GED, required.
• At least 1 year of customer service and office experience in a behavioral health environment preferred.
• Fingerprint Certificates within 90 days of hire.
• First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.

SKILLS REQUIREMENT:

• Excellent customer service skills - courteous and helpful at all times.
• Outstanding telephone etiquette
• Must be prepared to handle highly sensitive and confidential information-HIPPA Compliance
• Ability to maintain composure in a busy, demanding work environment
• Excellent communication skills – written and oral
• Must be able to work well with others in a team approach.
• Experience in working with the Native American population preferred
• Must understand the recovery process of the chemically dependent individual
• MS Office proficiency
• Bilingual- Spanish preferred but not necessary

PHYSICAL DEMANDS:

• Able to sit, stand and walk with/ without accommodation.

NATIVE AMERICAN PREFERENCE:

Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Native American Connections, Inc. adheres to all provisions of the Equal Employment Opportunity Act.

DRUG FREE WORKPLACE:

Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited.

FAIR LABOR STANDARDS ACT:

This position is considered to be Non-Exempt and entitled to overtime pay for hours worked in excess of forty (40) hours per workweek for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws.