Receptionist

About Springs Law Group

Springs Law Group is a client-focused personal injury law firm in Colorado Springs, Colorado. We are dedicated to providing outstanding legal representation with compassion and integrity.

We are a growing firm — currently in an active growth phase — and we want every person on our team to play a meaningful role in the experience clients have from the first phone call forward. Our team values Integrity, Open and Honest, Results-Oriented, Innovative Growth, and Kindness, and you will see all five reflected in how we operate and how we treat clients and each other.

The Role

We are hiring a full-time Remote or In-Office Receptionist to serve as the primary voice of Springs Law Group. This is a phones-first role — you will be the first person potential and current clients speak to, and your ability to make them feel heard, calm, and supported matters enormously.

Our current receptionist is transitioning into an in-office administrative role, so we need someone solely dedicated to call coverage and message routing. This role is fully remote-eligible from day one — no relocation required — must be available and present during Mountain Time business hours.

$19 - $22 hourly

Call Handling — Your Top Priority

• Answer all incoming calls promptly and professionally — approximately 40–50 calls per day
• Transfer calls to the appropriate attorney or staff member
• Take detailed, accurate messages when staff are unavailable and ensure delivery via Slack and/or Filevine
• Minimize use of the overflow answering service — calls should only forward when you are actively on another line
• Maintain consistent desk presence to ensure no calls are missed

Message Routing & Slack Monitoring

• Monitor the firm's Slack channel where AI-answered overflow and after-hours messages are delivered
• Route those messages to the correct team member or save them to the appropriate case file
• Respond to internal Slack communications in a timely manner

Client & Caller Experience

• Create a warm, professional first impression for every caller — whether they are a new potential client, an existing client, opposing counsel, or a vendor
• Demonstrate genuine empathy with callers who are stressed, emotional, or in difficult situations — personal injury clients are often dealing with pain, confusion, and financial stress
• Maintain professionalism and composure at all times; de-escalate tense calls calmly
• Provide referrals when callers need services outside our practice areas, and log those calls appropriately

Scheduling & Administrative Support

• Schedule intake calls and appointments using Google Calendar
• Coordinate with attorneys and staff via Slack to confirm availability before scheduling
• Log calls and client information accurately in HubSpot (CRM) and Filevine (case management system)
• Follow firm protocols for message handling, calendar management, and case file documentation

Required

• 1–2+ years of receptionist or front-desk experience, preferably in a law firm or professional services environment
• Genuine warmth, empathy, and a natural ability to make people feel at ease on the phone
• Comfortably handling a high call volume (40–50 calls/day) with professionalism and calm
• Strong verbal communication and active listening skills
• Ability to learn new software quickly — we use HubSpot, Filevine, Slack, Gmail, and Google Calendar
• Reliable home office setup with stable internet and a quiet work environment
• Availability to work full-time during Mountain Time business hours

Preferred

• Prior experience as a legal receptionist or legal administrative assistant
• Familiarity with personal injury or high-volume client-facing legal environments
• Experience with Filevine or HubSpot
• Bilingual in English and Spanish

You're a Strong Fit If You...

• Stay calm and professional when a caller is upset, frustrated, or venting
• Take ownership of making sure every message reaches the right person
• Are organized, consistent, and detail-oriented about logging and routing information
• Communicate clearly and proactively — you don't let things fall through the cracks
• Genuinely like helping people, and it shows in how you talk to them

Why Springs Law Group

We're a firm that is growing fast and intentionally. That means the people we bring on now have an opportunity to grow with us. We invest in our team, we have clear expectations, and we don't tolerate a toxic environment — that includes clients. We expect you to be professional and empathetic with every caller; we expect our callers to treat you with basic respect in return.