Receptionist

About Us

We are a wellness-focused clinic dedicated to helping patients improve their energy, optimize hormonal health, and achieve lasting wellness through personalized care. Our philosophy centers on identifying root causes rather than simply addressing symptoms, allowing us to create customized treatment plans that support long-term health and vitality.

Our clinic environment is calm, welcoming, and intentionally designed to make every patient feel comfortable, supported, and cared for from the moment they arrive.

The Opportunity

We are looking for a Patient Experience Coordinator who genuinely enjoys helping people and thrives in a fast-paced, service-focused environment.

This is more than a traditional front desk position. As the first and last point of contact for our patients, you play a vital role in shaping their experience and helping them feel valued throughout their wellness journey.

The ideal candidate is warm, organized, dependable, and passionate about creating exceptional experiences. If you love connecting with people, staying organized, and being part of a team that is committed to improving lives, we'd love to meet you.

What You'll DoPatient Experience & Front Desk Operations

• Welcome patients with professionalism, warmth, and genuine care
• Create a positive first impression and ensure every patient feels comfortable and supported
• Manage appointment scheduling, confirmations, and daily patient flow
• Answer phone calls, emails, and messages promptly and professionally
• Assist with patient check-in, intake paperwork, and account updates
• Process payments and support retail purchases, including wellness products and skincare

Administrative & Operational Support

• Maintain an organized, clean, and professional reception area
• Coordinate effectively with providers and clinical staff to ensure a seamless patient experience
• Help manage daily schedules and optimize appointment flow
• Assist with administrative projects and office tasks as needed
• Maintain confidentiality and professionalism in all patient interactions

Team Support

• Contribute to a positive, collaborative, and growth-oriented workplace culture
• Support clinic initiatives, events, and patient engagement activities
• Assist wherever needed to help the team deliver an exceptional experience

Who You Are

• Naturally friendly, welcoming, and service-oriented
• Highly organized with strong attention to detail
• Able to multitask while maintaining a calm and professional demeanor
• A strong communicator who enjoys working with people
• Dependable, proactive, and solution-focused
• Passionate about helping others and creating positive experiences
• Interested in wellness, healthcare, functional medicine, or aesthetics

Qualifications

• Previous experience in customer service, reception, hospitality, or front desk roles required
• Medical office, wellness clinic, med spa, or healthcare experience preferred
• Strong verbal and written communication skills
• Comfortable working with scheduling software, phones, and computer systems
• Ability to prioritize tasks and work efficiently in a busy environment
• Professional appearance and positive attitude

What We Offer

• A supportive and professional team environment
• Opportunities for growth and advancement
• Ongoing training and development
• Employee discounts on services and wellness products
• The opportunity to be part of a clinic that is making a meaningful impact in patients' lives
• A workplace culture focused on collaboration, learning, and excellence

Why Join Our Team?

We believe exceptional patient care starts with exceptional people. Every member of our team contributes to creating an environment where patients feel heard, valued, and empowered in their health journey.

If you're looking for more than just a front desk job and want to be part of a purpose-driven team that is passionate about wellness and helping others, we'd love to hear from you.

Job Type: Full-Time

Work Location: In Person

Pay: $22.12 - $26.64 per hour

Work Location: In person