Receptionist

Recognized nationally as a Top Workplace and Top 100 US Insurance Agency!

Since 1960, Robertson Ryan Insurance has provided comprehensive solutions across Business, Benefits, and Personal Insurance. We proudly serve over 70,000 clients, from small businesses to major national accounts across various industries. With a team of more than 526 professionals and partnerships with over 150 insurance companies, we are the 44th largest Property & Casualty Insurance Agency according to the Insurance Journal. Our dynamic and enjoyable culture is a cornerstone of our success, with many team members having been with us for over a decade. It’s an exciting time to join our growing firm!

We are seeking a Receptionist who is interested in building a career in the insurance industry. This role is a great opportunity for someone eager to learn, develop new skills, and grow within the organization. In addition to front desk and administrative responsibilities, the position offers exposure to the insurance business and opportunities for professional development and advancement over time. *This position supports our Waupaca, WI location and is fully in office. Receptionist Job Description:

Entry-level clerical and front-line customer service work, with primary responsibility for courteous and efficient facilitation of telephone calls and visitors. Expedites the steady and courteous flow of internal and external communications, such as incoming/outgoing telephone messages, visitors, messengers and delivery services.

Position Responsibilities:

• Courteously and promptly determines nature of a caller's business and directs callers and visitors to the appropriate person or takes messages (including all pertinent information) for the person called.
• Operates telephone console to facilitate internal messages and telephone transfers. Receives incoming telephone calls and places outgoing calls. Provides answers to routine inquiries and other information as appropriate.
• Perform clerical duties such as processing client's payment, data entry into Excel worksheets, AMS systems, process all mail, maintain office appearance, filing.
• Maintains strict confidentiality of information processed.
• Must maintain courteous, professional and effective working relationships with employees at all levels of the organization.
• Develop and maintain courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.
• Responsibility for providing timely, appropriate responses to requests/suggestions/complaints or refer such comments to the appropriate person.

Qualifications (Required):

• High School diploma, GED, or equivalent combination of education and experience
• 1-3 years of related experience required in busy office environment.

Position Requirements:

• Excellent customer service skills
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills and ability to prioritize tasks.
• Proficient with Microsoft Office Suite, Internet
• Must be willing to work in our Waupaca, WI office, M-F.

EEO/AA Statement: Robertson Ryan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Attention to all Recruiting Agencies: Recruitment at RRI works on a direct sourcing model. We will contact agencies directly if needed. RRI is not responsible for any related fees for resumes submitted to job postings, our employees or any other part of our company.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person