Receptionist - Bateen World Academy (UAEN)

Aldar Education is currently seeking an outstanding Receptionist (UAE National) for Bateen World Academy in Abu Dhabi for Immediate Start.

Bateen World Academy is an Outstanding rated by ADEK International school located in the vibrant city of Abu Dhabi. Established in 2011, the school offers a rich and diverse educational experience through the International Baccalaureate (IB) Primary Years Programme (PYP), IB Diploma Programme (DP), IB Certificate pathway, IB Career-related Programme (CP)and BTEC qualifications. With consistently excellent outcomes in both IB and IGCSE examinations.

Discover excellence at Bateen World Academy, where outstanding academic achievement is the standard. Over the last six years, our students have consistently delivered top-tier results in both the IGCSE and IBDP programs with exceptional value added performance. In 2024, the school achieved the highest IBDP points average in the school's history, attaining significantly above national and global averages, and ensuring an impressive record of university placements worldwide. With expert teaching, personalised support, and a strong commitment to holistic development, we empower every learner to reach their full potential.

Our dedicated and passionate educators, coupled with a globally respected curriculum, create a dynamic and inclusive learning environment. Our school community is underpinned by core values of excellence, respect, collaboration, creativity, and passion, empowering every student to thrive academically and personally.

This is an exciting opportunity to join the highly successful Aldar family of schools and play a pivotal role in raising instructional standards and improving student outcomes.

The successful candidate will be a strong practitioner and coach, aligned with the school’s core values and committed to supporting a culture of collaboration, growth, and impact.

Minimum Qualification

• High School Certificate/Diploma or Bachelor's degree Certificate

Minimum Experience

• A minimum of 2 years of experience in a customer focused role in the region
• Experience in the education field is preferred

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
Excellent office management skills

• 
  

What we offer:

Aldar Education is a family of world-class, child-centered, and innovative schools based in the UAE. We educate students across our group of owned and managed schools and as we grow, so does our need for highly skilled, inspirational, and dedicated school and educational leaders. We offer an attractive remuneration package including a range of benefits. Our future-focused learning model includes both students and staff, so we place a special emphasis on professional development, coaching, and training.

Successful candidates will have access to a wide network of professionals and opportunities to both lead and contribute to training others as well as developing themselves.

This job description is not all-inclusive. Aldar Education reserves the right to amend this job description at any time. We are an equal opportunity employer, committed to a diverse and inclusive work environment. We are dedicated to our national development strategy and encourage UAE Nationals in their application to our company.

Aldar Education is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Offers of appointment are subject to satisfactory references and police clearance.

Main Duties and Responsibilities:

• Deliver high quality customer service to all visitors and staff, representing the school in a professional manner
• Greet visitors in a friendly and helpful manner
• Have a strong knowledge of the key information about the school
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage
• Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence
• Undertake word-processing and other IT based tasks e.g. database, excel, Internet research
• Produce lists/information/data as required e.g. class lists
• Sort and distribute mail
• Attend and participate in relevant meetings as required

Specific Duties:

• Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol)
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Assist Admissions team with in-bound and out-bound calls
• Log admissions enquiries into the MIS – data base
• Perform other clerical receptionist duties such as filing, photocopying and printing
• Arrange transportation for visitors when require
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post
• Perform other duties as requested by direct and dotted line reporting managers/ supervisors