Receptionist, Clinique La Prairie

Main Lobby/Reception management to ensure 5 stars standards

• Welcome the guests: Create a great first impression by providing an Excellent Service The WOW factor & build a good relationship with them
• Conduct and manage appointment Scheduling and payment collection
• Register guests pre-scheduled, and collect and enter all information required into the system
• Direct the guests to their specific location
• Test the main clinic lines every morning
• Conduct and manage daily phone calls
• Ensure & Improve guest flow efficiency to avoid any bottleneck
• Address /Refer any enquiries & concerns (Clinic information, operating hours, visiting hours, Services, packages, physicians)
• Support administration duties as required to support the operation department
• Liaise with Hospitality services if needed (security, valet parking )
• Maintain office supplies stock and refer to supply chain office for orders
• Escorting VIP Patients professionally when required
• Maintain a full knowledge of physicians, specialties, our main departments