Receptionist cum customer service

Department: Garage / Automotive Service Center
Reports To: Garage Manager / Service Manager

Job Purpose

To manage front-desk operations and deliver excellent customer service by handling customer inquiries, coordinating service appointments, and ensuring smooth communication between customers and the garage team.

Key Responsibilities

Reception & Front Desk

• Greet customers courteously and professionally upon arrival
• Manage incoming calls, WhatsApp, and emails related to service inquiries
• Maintain visitor logs and customer records

Customer Service

• Understand customer vehicle issues and clearly communicate them to service advisors/mechanics
• Open job cards and explain service procedures, timelines, and estimated costs
• Provide regular updates to customers on vehicle status
• Handle customer complaints and escalate unresolved issues to management

Coordination & Administration

• Schedule service appointments and manage daily service bookings
• Coordinate with technicians for job allocation and completion status
• Prepare invoices, service receipts, and delivery notes
• Maintain filing of service records, warranties, and customer documents

Billing & Cash Handling (if applicable)

• Collect payments and issue receipts
• Ensure accuracy of billing and closing reports

Compliance & Standards

• Follow company SOPs, customer service standards, and safety guidelines
• Maintain cleanliness and professional appearance of reception area

Qualifications & Requirements

• High school diploma or equivalent (Diploma preferred)
• 1–3 years of experience in a garage, automotive showroom, or service center
• Basic knowledge of automotive services is an advantage
• Proficient in MS Office and billing software
• Good communication skills in English (Arabic is an advantage)
• Customer-focused, organized, and presentable

Key Skills

• Strong interpersonal and communication skills

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Job Type: Full-time