Receptionist cum Patient Coordinator

Job Title: Receptionist cum Patient Coordinator (Dental Clinic)

Location: Dubai, UAE
Industry: Healthcare / Dental

Job Summary

We are seeking a professional, well-presented, and patient-focused Receptionist cum Patient Coordinator with prior dental clinic experience to join our team in Dubai. The ideal candidate will be the first point of contact for patients and will play a key role in delivering an exceptional patient experience while ensuring smooth front-desk and coordination operations.

Key ResponsibilitiesFront Desk & Reception Duties

• Greet and welcome patients and visitors in a warm and professional manner.
• Manage incoming calls, WhatsApp inquiries, and appointment bookings.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Maintain and update patient records in the clinic management system.
• Handle patient check-in and check-out procedures.
• Ensure reception area is clean, organized, and presentable at all times.

Patient Coordination

• Explain treatment plans, procedures, and cost estimates clearly to patients.
• Coordinate appointments between dentists, specialists, and patients.
• Follow up with patients regarding pending treatments and recall appointments.
• Assist in obtaining insurance approvals and processing claims.
• Address patient inquiries, concerns, and complaints professionally.
• Maintain confidentiality of patient information as per UAE healthcare regulations.

Administrative & Billing Responsibilities

• Generate invoices and collect payments (cash, card, insurance).
• Maintain daily financial records and prepare reports.
• Coordinate with insurance companies for approvals and claims.
• Support inventory coordination and basic clinic administration when required.
• Prepare daily, weekly, and monthly appointment reports.

Marketing & Patient Retention

• Follow up on leads and inquiries from social media and online platforms.
• Maintain strong patient relationships to encourage repeat visits and referrals.
• Assist in promotional campaigns and internal marketing activities.

Requirements

• Minimum 2–3 years of experience in a dental clinic in the UAE.
• Familiarity with dental procedures and terminology.
• Experience handling insurance approvals (DHA-compliant processes preferred).
• Proficiency in dental software and MS Office.
• Excellent communication skills in English (Arabic is an advantage).
• Strong organizational and multitasking skills.
• Presentable, customer-focused, and professional demeanor.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• Do you speak Arabic?
• Do you have experience in working in dental clinic?
• what is your expected salary?