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Receptionist - Customer Care
Job Purpose or Objective(s): Welcome and direct guests with the goal of improving guest satisfaction.
This position will be located in the Headquarters Call Center
Monday-Friday, 8:30am-5:00pm
Start rate: $18.42/hour
Primary Tasks:
- Serve visitors by greeting, welcoming, and directing them appropriately while ensuring front lobby is presentable for guests and that the reception area is organized while complying with office procedures, rules, and regulations.
- Notify relevant associates when visitors arrive.
- Correspond with Security on any issue that may arise from guest entering the premises or incoming calls. This would include working side by side with following the procedures of monitoring and issuing badges.
- Answer visitors’ questions, calls, and emails while providing them with the relevant information on departments, locations, and monthly events.
- Maintain visitors, associates, and department directories and incoming signature logs.
- Assist associates in scheduling meeting rooms.
- Maintain a record of office supplies, inventory, and expenses for the department.
- Direct deliveries and ensure all mail and packages are directed to the appropriate place.
- Fill in for other areas as needed, such as answering their calls or taking messages.
- Handling customer complaints? and other duties as assigned.
Requirements:
- High School Diploma or GED
- Maintain knowledge of current service offerings, promotions, events, historical sites, and structures of Choctaw Nation facilities.
- Maintain full knowledge, understanding, and adherence to company and department policies, and sequences of service.
- Good telephone and verbal communication skills
- Experience with Microsoft Office
- Guest-focused, organized, handles pressure and is informative
- Three months of directly related training and/or experience
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