Receptionist Customer Service Rep

Job Summary
We are seeking a dedicated and customer-focused Receptionist / Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess excellent communication skills, be proficient in various computer applications, and have a strong ability to handle multiple tasks efficiently.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone and email.
• Ensure customer requests are logged into system and directed to the appropriate party.
• Provide accurate information regarding products, services, and account details.
• Assist customers with order processing, billing issues, and service requests.
• Maintain detailed records of customer interactions using data entry skills and CRM systems.
• Handle outbound calling campaigns to follow up on customer inquiries
• Collaborate with team members to improve service quality and resolve complex issues efficiently.
• Assist with other office related functions as needed

Skills and Qualifications:

• Maintain knowledge of company products, services, and policies to provide accurate support skills.
• Excellent communication skills with a professional phone etiquette.
• Strong customer support and client services experience, preferably in a call center environment.
• Proficiency in Microsoft Office applications and general computer skills including data entry and typing accuracy.
• Ability to work well under pressure while maintaining a positive attitude.

This position offers an engaging work environment where your communication talents can shine while helping customers resolve their needs efficiently and professionally.

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person