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Ems Group, Inc.

Job Summary We are seeking a dedicated and customer-focused Receptionist / Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for clients, providing exceptional support and ensuring a positive experience. The ideal candidate will possess excellent communication skills, be proficient in various computer applications, and have a strong ability to handle multiple tasks efficiently.Responsibilities:<ul><li>Respond promptly and professionally to customer inquiries via phone and email.</li><li>Ensure customer requests are logged into system and directed to the appropriate party.</li><li>Provide accurate information regarding products, services, and account details.</li><li>Assist customers with order processing, billing issues, and service requests.</li><li>Maintain detailed records of customer interactions using data entry skills and CRM systems.</li><li>Handle outbound calling campaigns to follow up on customer inquiries</li><li>Collaborate with team members to improve service quality and resolve complex issues efficiently.</li><li>Assist with other office related functions as needed</li></ul>Skills and Qualifications:<ul><li>Maintain knowledge of company products, services, and policies to provide accurate support skills.</li><li>Excellent communication skills with a professional phone etiquette.</li><li>Strong customer support and client services experience, preferably in a call center environment.</li><li>Proficiency in Microsoft Office applications and general computer skills including data entry and typing accuracy.</li><li>Ability to work well under pressure while maintaining a positive attitude.</li></ul>This position offers an engaging work environment where your communication talents can shine while helping customers resolve their needs efficiently and professionally.Pay: From $22.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Receptionist  Customer Service Rep

Job Summary We are seeking a skilled and innovative Product Engineer to join our dynamic team. The ideal candidate will be responsible for designing, developing, and improving products while ensuring compliance with industry standards. You will work closely with cross-functional teams to bring new products from concept to production, utilizing your expertise in engineering principles and design software.Duties<ul><li>Design and develop new products using CAD and solid modeling software such as AutoCAD and Inventor / Solidworks</li><li>Conduct thorough testing and analysis of prototypes to ensure functionality per industry codes</li><li>Generate drawings and work orders for fabrication</li><li>Utilize vision inspection systems to monitor product quality throughout the manufacturing process.</li><li>Program and troubleshoot logic controllers for automated systems.</li><li>Engage in robotics applications to enhance product assembly and efficiency.</li><li>Manage project scheduling to ensure timely completion of product development milestones.</li><li>Assemble prototypes and final products, ensuring adherence to specifications and quality standards.</li><li>Document all design processes, test results, and modifications for future reference.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Mechanical Engineering, Electrical Engineering, or a related field.</li><li>Proficiency in CAD software including AutoCAD, Inventor and Solidworks; experience with CAM programming is a plus.</li><li>Strong analytical skills with the ability to troubleshoot complex engineering problems.</li><li>Excellent project management skills, including the ability to prioritize tasks effectively.</li><li>A proactive approach to problem-solving with attention to detail.</li><li>Ability to work collaboratively within a team environment as well as independently.</li></ul>We look forward to welcoming a dedicated Product Engineer who is eager to contribute their expertise towards innovative product solutions.Job Type: Full-timePay: From $80,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>engineering: 2 years (Preferred)</li></ul>Ability to Commute:<ul><li>St. Louis, MO 63115 (Required)</li></ul>Ability to Relocate:<ul><li>St. Louis, MO 63115: Relocate before starting work (Required)</li></ul>Work Location: In person

Product Engineer

Join Ems Group, Inc. and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Ems Group, Inc.

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Receptionist Customer Service Rep

Product Engineer