Receptionist & Customer Support

The Receptionist & Customer Support Coordinator serves as the first point of contact for Qatar Living, responsible for delivering a professional, welcoming, and efficient front-line experience for visitors, callers, and clients. The role supports smooth daily office operations through effective reception management, coordination, and administrative assistance, while ensuring a high standard of customer service and professionalism.

In addition to front desk responsibilities, the role plays a key part in coordinating customer support activities by using the CRM system to log, route, monitor, and follow up on customer and client inquiries and complaints, ensuring timely responses and proper escalation where needed.

Responsibilities

Front Desk, Customer Support Coordination & Office Organization

• Receive, welcome, and assist all visitors, clients, and guests in a professional and courteous manner.
• Serve as the first point of contact for all incoming calls, visitors, and walk-in inquiries.
• Answer telephone calls promptly, respond to customer and client inquiries, and direct calls or walk-ins to the appropriate departments or personnel.
• Coordinate appointments and meetings for Management as required.
• Monitor and manage the CRM system to ensure customer/client inquiries and complaints are properly logged, transferred, escalated, tracked, and followed up with relevant departments.
• Maintain a safe, clean, and organized reception area in line with office procedures.
• Ensure availability of front desk supplies and materials (stationery, forms, brochures, etc.).
• Coordinate visitor access in accordance with office policies and procedures.
• Represent Qatar Living positively at all times through professional conduct and a customer-focused approach.

Administrative and Office Support

• Provide administrative and clerical support to the Administration Manager.
• Perform general office and administrative duties including typing, copying, scanning, filing, photocopying, and data entry.
• Provide administrative and procurement support as assigned.
• Track, monitor, and assist in replenishing office supplies and stationery.
• Provide administrative coordination and support related to the office cleaner and basic office services.
• Assist various departments with administrative tasks as required to support daily operations.
• Support Management and the team by completing assigned administrative and operational tasks to ensure smooth office operations.

QUALIFICATION & KNOWLEDGE

• A minimum of a High School Diploma or equivalent is required. Qualification in Administration, Customer Service, or a related field is an advantage
• Minimum 2 years of proven experience in a receptionist and customer service role.
• Excellent command of English, both written and verbal.
• Strong customer service skills, with the ability to handle inquiries and complaints professionally.
• Excellent communication and interpersonal skills.
• Professional appearance and strong customer-focused attitude.
• Basic proficiency in office systems and communication tools (data entry, scanning, filing, email, etc.).
• Experience using CRM or case management systems is highly preferred.