Receptionist (European/ Latin)

Job Title: Gym ReceptionistJob Purpose:

The Gym Receptionist serves as the first point of contact for members and visitors, ensuring a welcoming and professional environment. The role involves handling front desk operations, providing information about services, assisting members with queries, and supporting the overall smooth running of the facility.

Key Responsibilities:

• Greet members and visitors warmly, providing excellent customer service at all times.
• Manage front desk operations, including answering phone calls, responding to emails, and handling member inquiries.
• Process membership applications, renewals, payments, and class bookings.
• Maintain accurate records of attendance, memberships, and financial transactions.
• Monitor access to the gym, ensuring only authorized members and guests enter.
• Provide information on gym facilities, classes, personal training, promotions, and membership benefits.
• Handle member complaints or concerns professionally and escalate to management when necessary.
• Keep the reception area neat, organized, and presentable.
• Assist with administrative tasks such as filing, data entry, and preparing reports.
• Support fitness staff and management with daily operational requirements.

Qualifications & Skills:

• High school diploma or equivalent; additional certifications in administration or customer service are an advantage.
• Previous experience in a receptionist, customer service, or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Basic computer proficiency (MS Office, scheduling software, POS systems).
• Professional, friendly, and approachable attitude.
• Ability to remain calm and courteous in busy or stressful situations.

Working Conditions:

• Shifts may include mornings, evenings, weekends, and public holidays.
• Role requires standing for extended periods and occasional light physical tasks.

Job Type: Full-time

Application Question(s):

• Visa status & expiry?
• Current & expected salary?