Receptionist / Front Desk Coordinator

The Pet Dr is looking for a professional, organised, and proactive Receptionist / Front Desk Coordinator to join our team.

This role is ideal for someone with strong administration and customer service experience who can manage a busy front desk, handle client communication confidently, and support smooth daily clinic operations.

We are looking for someone calm under pressure, excellent with time management, comfortable with technology, and interested in using automation and AI tools to improve daily workflows.

Key Responsibilities

• Welcome clients in a warm, professional, and helpful manner.
• Manage phone calls, WhatsApp messages, client inquiries, and appointment bookings.
• Schedule appointments for veterinary consultations, grooming, boarding, procedures, and follow-ups.
• Coordinate the daily schedule with doctors, nurses, groomers, and management.
• Handle client reminders, confirmations, follow-ups, and basic service explanations.
• Maintain accurate client and pet records in the clinic system.
• Support daily admin tasks, reports, forms, filing, and internal coordination.
• Use Excel or Google Sheets for tracking, reporting, scheduling, and follow-up lists.
• Help improve reception workflows using templates, automation, and AI tools.
• Manage busy periods calmly and prioritise urgent tasks effectively.
• Ensure clients receive clear, professional, and consistent communication.
• Support the clinic team with day-to-day operational needs.

Requirements

• Minimum 2-3 years of experience in administration, reception, front desk, customer service, or a similar role.
• Strong English communication skills, both spoken and written.
• Confident speaking with clients in person, by phone, and through WhatsApp.
• Excellent organisation, multitasking, and time management skills.
• Able to work under pressure in a fast-paced environment.
• Proactive, responsible, and able to take initiative.
• Good knowledge of Excel or Google Sheets.
• Comfortable using scheduling systems, digital records, and online tools.
• Interest or experience in AI tools, automation, CRM systems, or workflow improvement is an advantage.
• Veterinary, medical, hospitality, or premium customer service experience is a plus.

Ideal Candidate

The ideal candidate is someone who notices what needs to be done before being asked. You are calm, organised, and confident with clients. You can manage a busy reception desk, keep appointments on track, follow up properly, and help create a smooth client experience.

You should be comfortable with technology and open to learning new systems that make the clinic more efficient.

Skills Required

• Customer service
• Front desk management
• Administration
• Appointment scheduling
• WhatsApp communication
• Excel / Google Sheets
• Time management
• Multitasking
• Problem-solving
• Team coordination
• AI and automation interest

Language

• English required
• Arabic is an advantage but not required

Pay: AED1,800.00 - AED2,200.00 per month

Work Location: In person