Customer Service/Receptionist

Job Summary: Salary and Good Incentives.

Preferred Candidate: Male

We are looking for a friendly, professional, and organized Customer Service Representative / Receptionist to be the first point of contact for our patients and visitors. The role involves managing front desk operations, assisting patients with appointments and inquiries, and ensuring a welcoming and efficient experience at our center.

Key Responsibilities:

• Greet and welcome patients and visitors in a courteous and professional manner.
• Answer phone calls, respond to inquiries, and provide accurate information about services.
• Schedule, confirm, and manage patient appointments.
• Maintain and update patient records and registration details.
• Coordinate with doctors, nurses, and other departments to ensure smooth patient flow.
• Handle billing and payment processes when required.
• Manage the reception area to keep it clean, organized, and presentable.
• Address patient concerns promptly and escalate issues to management when necessary.
• Maintain confidentiality and follow all clinic policies and procedures.

Requirements:

• Minimum High School Diploma; Diploma or Degree in Administration or related field preferred.
• Prior experience as a receptionist or in customer service or sales in any reputed organization, preferably within a dental or medical clinic setting.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel) and appointment scheduling software.
• Fluent in English is an added advantage.
• Positive attitude, strong work ethic, and professional appearance.

Work Schedule:

• Full-time / Shift basis (as per clinic timing)

Job Type: Full-time

Pay: AED2,500.00 - AED4,000.00 per month

Application Question(s):

• Visa Status?

Experience:

• Health care or Dental Clinics: 1 year (Preferred)

Language:

• English (Preferred)
• Arabic (Preferred)
• Pashto (Preferred)
• Hindi/ Urdu (Preferred)

Work Location: In person