Receptionist (Hotel Pre-opening)

Job Summary

We are seeking a professional, guest-focused, and enthusiastic Receptionist to join our boutique hotel pre-opening team. The Receptionist will be responsible for delivering exceptional guest service, managing check-ins and check-outs, handling guest inquiries, and ensuring a seamless arrival and departure experience. The successful candidate will play a key role in establishing the service culture and standards of the hotel from the pre-opening stage.

Key Responsibilities

• Welcome guests in a warm, friendly, and professional manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Handle room reservations, amendments, and cancellations when required.
• Respond promptly to guest inquiries, requests, and complaints, ensuring guest satisfaction.
• Maintain accurate guest records and update the Property Management System (PMS).
• Process payments, prepare invoices, and balance daily transactions.
• Coordinate with Housekeeping, Reservations, and other departments to ensure smooth hotel operations.
• Provide guests with information regarding hotel facilities, services, and local attractions.
• Assist in implementing and maintaining front office procedures and service standards during the pre-opening phase.
• Ensure the reception area remains organized, professional, and welcoming at all times.
• Follow hotel policies, procedures, and security protocols.

Requirements

• Male Arab national preferred.
• Minimum 2 years of experience as a Receptionist or Front Desk Agent in a hotel environment.
• Previous experience in a boutique hotel or upscale hospitality environment is an advantage.
• Good command of English and Arabic, both written and spoken.
• Familiarity with hotel PMS systems is preferred.
• Strong communication and interpersonal skills.
• Professional appearance and excellent customer service orientation.
• Ability to work rotating shifts, weekends, and public holidays.

Competencies

• Guest service excellence
• Effective communication
• Problem-solving skills
• Attention to detail
• Teamwork and collaboration
• Time management
• Professionalism and reliability

Work Location: In person