Receptionist Scheduler (Temporary)

Performs activities of the Receptionist as well as Physician Secretary Scheduler, greet, check in patients, verify demographics of patients, verify insurances, update information in computer system and collect co-payments in a friendly, efficient manner. Also scheduling appointments as needed, proactively practicing Advanced Access scheduling guidelines. Mailing patient letters and retrieving information as directed by the assigned provider.

Professional Duties

• Greet patients and check-in patients for their appointments.
• Registration and Data entry.
• Patient Portal
• Correspondence
• Scheduling
• Telephone etiquette
• Payment transactions and daily deposits
• Maintain office supplies and place orders within budget parameters.
• Perform other duties as assigned.
• Be knowledgeable about your job so that you can serve others effectively
• Help others, offering to assist (Ask, how may I help you?)
• Do your share. Do what you say you will do and take action, follow through. Be willing to pitch in and help
• Be an active listener (make eye contact, validate)
• Address customers as Mr., Mrs., or Ms. until invited to do otherwise. Never use terms of endearment such as hon, dear, sweetie, etc.
• Speak clearly and use understandable language (avoid medical jargon or slang)
• Use open-ended questions to engage
• Demonstrate appropriate body language and tone of voice
• Answer all phone calls with a salutation, introduction and offer to assist (Good afternoon, Desert Oasis Healthcare or Family Hospice Care, this is (your name), how may I help you?)
• Offer to answer any additional questions that the person, patient or customer may have

Qualifications

• High school diploma or equivalent.
• One year of experience in healthcare or customer service preferred.
• Basic physicians office practices.
• Proficient in computer skills.
• Detail oriented and ability to multi-task effectively.
• Ability to effectively communicate with individuals within all levels of the organization, patients, patient family members, providers, vendors and others.

Physical Demands

• Sitting: Approximately 50% of day.
• Standing: Approximately 30% of day.
• Walking: Approximately 20% of day.
• Lifting: 0 - 30 lbs (equipment, supplies) - approximately 30% of day.
• Bending: Approximately 10% of day. Kneeling < 10%.
• Hearing/Visual Acuity: Adequate for use with computers, telephone/mobile devices, and other office tech equipment approximately 50% of day.
• Computer: Highly technical work environment. Must be able to work ≥ 7 hours per day using computers, telephone/mobile devices, and other office tech equipment.
• Reaching: Above head 75 degrees - approximately 15%.
• Hand grip dexterity: Approximately 40% of day.