Receptionist Supervisor

About the Role:

We are looking for an experienced and dynamic Receptionist Supervisor to lead our front office team. In this pivotal role, you will be more than a supervisor; you will be the standard-bearer for our company's first impression. You are responsible for ensuring the seamless delivery of all reception and administrative services, mentoring a team of receptionists, and optimizing front desk operations to reflect our commitment to excellence and professionalism.

Key Responsibilities:

Team Leadership & Front Office Management:

• Supervise, train, and mentor a team of receptionists, fostering a positive and high-performing work environment.

• Manage front desk schedules, assign daily tasks, and ensure adequate coverage at all times.

• Conduct regular performance reviews and provide constructive feedback and coaching.

• Serve as the primary point of escalation for complex client inquiries or issues, resolving them promptly and professionally.

Operational Excellence & Process Improvement:

• Develop, implement, and enforce front office policies, procedures, and service standards.

• Oversee the maintenance and organization of the reception area, conference rooms, and common spaces.

• Manage inventory of office supplies, place orders, and build relationships with vendors to ensure cost-effectiveness.

• Analyze front desk workflows and identify opportunities for improved efficiency and enhanced guest experience.

Administrative Oversight & Coordination:

• Oversee the accurate management of all incoming and outgoing mail, packages, and deliveries.

• Ensure the phone system is managed effectively, and call handling protocols are consistently followed.

• Coordinate with IT for the maintenance of front office equipment (printers, phones, etc.).

• Assist in the planning and execution of company events and meetings as required.

Reporting & Compliance:

• Monitor and report on key front office metrics (e.g., call volume, guest traffic, supply costs).

• Ensure all security and safety procedures at the front desk are strictly adhered to by the team.

Qualifications & Skills:

Required:

• Bachelor’s degree in Business Administration or related field preferred.

• Minimum of 5 years of experience in a receptionist or front office role, with at least 1-2 years in a supervisory or team lead capacity.

• Proven leadership skills with the ability to motivate and develop a team.

• Exceptional interpersonal, verbal, and written communication skills.

• Proficiency in Microsoft Office Suite and office management software.

• Strong problem-solving and conflict-resolution abilities.

• Excellent organizational and time-management skills, with a keen attention to detail.

• Experience in vendor management and budget tracking.

• A proactive, resourceful, and professional demeanor.