Receptionist – US Healthcare & Legal Operations (Remote)

Receptionist – US Healthcare & Legal Operations (Remote)
Company: Hussain Industries Group / A2 Business Consulting LLC
Location: Remote – Pakistan
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Compensation: PKR 150,000 – 250,000/month (take-home)
Reports To: Call Center Manager

About the Role

We are a US-based healthcare and legal operations group seeking a professional Receptionist to serve as the first point of contact for all inbound communications. You will manage high-volume calls from US patients, law firms, insurance carriers, and medical providers, ensuring every caller is handled with professionalism and routed correctly. This is a backend support role operating fully remotely from Pakistan during US Eastern Time hours.

Key Responsibilities

• Answer all inbound calls from US-based clients, patients, attorneys, and medical offices professionally and courteously
• Identify caller needs quickly and route calls to the correct department: Telemed, Billing, Pharmacy, Lien Reduction, Loss & Recovery, Law Firm Onboarding, or Doctor Onboarding
• Collect and log complete caller information: name, company or law firm, patient name, reason for call, and callback details
• Take accurate, detailed messages when the relevant team member or department is unavailable
• Relay messages and call details to the appropriate department promptly
• Maintain organized daily call logs and communication records
• Handle escalated or difficult callers calmly and in accordance with call center protocols
• Ensure all interactions involving patient data comply with HIPAA standards

Required Qualifications

• Excellent spoken English with a clear, professional tone suitable for US client interaction
• Strong written English for accurate message documentation and report writing
• Understanding of HIPAA regulations and patient confidentiality requirements
• Prior experience in a receptionist, front desk, or inbound call handling role
• Reliable high-speed internet and a quiet, dedicated home workspace
• Proficiency in basic computer tools and documentation platforms

Preferred Qualifications

• Experience supporting US healthcare, DME, pharmacy, or legal operations remotely
• Familiarity with telemedicine or medical intake workflows
• Prior remote work experience in a Pakistan-based team serving US clients

How to Apply

If you are interested in this position, please email your CV and a cover letter to the following addresses. Applications without both a cover letter and resume will not be considered.

hiring@salesteq.us
dasim@salesteq.us
aoun@salesteq.us
ssaleem@salesteq.us

Please also include a 30–60 second voice recording in English demonstrating your communication ability.

Job Type: Full-time

Pay: Rs150,000.00 - Rs250,000.00 per month

Work Location: Remote