Receptionist - Victim Center

General Summary

The Ada County Prosecutor’s Office is dedicated to serving Idaho’s largest community, keeping it a safe place to live and work, giving a voice to crime victims and advocating for the citizens of Ada County.

Essential Functions

• Operates a central telephone console to receive and route calls;
• Receives, records and transmits telephone messages to appropriate parties;
• Serves as front-facing contact for the public, greets and directs guests and visitors to appropriate offices, locations or staff members;
• Answers general questions about Victim Center and co-located agencies;
• Obtains information and operates multiple computer programs to respond to questions and requests;
• Assists with completion of intake forms as needed;
• Assists in paperwork and mail distribution;
• Data entry as required;
• Monitors and escorts visitors per security requirements;
• Resolves inquiries from individuals in person, by telephone, electronically, and via correspondence; and
• Drafts basic written communications.

• Works closely with the public;
• Types letters, documents, statements, reports, labels, envelopes, addresses and information on forms as needed;
• Maintains working knowledge of computers and other office equipment, i.e., Fax machines, copiers, telephones;
• Performs related duties as assigned.

Job Requirements

• High school diploma or equivalent;
• Preference may be given to applicants with experience as a receptionist;
• Knowledge of modern office equipment, and general office practices and procedures;
• Knowledge of English spelling and grammar;
• Knowledge of general clerical account-keeping practices;
• Skill in communicating with culturally diverse populations;
• Skill in operating a computer terminal or personal computer;
• Proficient at Typing;
• Ability to operate a multi-line telephone console that has a high call volume at times;
• Ability to learn the function and mission Victim Center;
• Ability to work with people who may be under stress, irritated or angry;
• Ability to maintain harmonious working relationships with other employees;
• Ability to maintain confidentiality;
• Ability to interpret rules, regulations, policies, and procedures following explicit guidelines;
• Ability to prioritize tasks and display flexibility to pivot to business needs;
• Ability to collect, handle, and account for money.

• The incumbent is subject to a criminal records check and fingerprinting;
• The incumbent is expected to adhere to the Code of Ethics for the legal profession;
• The incumbent will work closely with law enforcement and both public and private sector personnel;

Work Environment & Physical Demands

• Work is performed onsite at the Victim Center;
• Work is performed primarily in an office environment and the employee in this class is subject to inside environmental conditions;
• May be required to lift up to 20 lbs.;
• Requires sufficient personal mobility and physical reflexes, which permits the employee to function in a general office environment to accomplish tasks.