Receptionist - WOW Salon

Main Functions

The Salon Receptionist is the first point of contact for clients and is responsible for delivering excellent

customer service, managing appointments, and supporting smooth front-desk operations. The role

ensures a welcoming salon environment, efficient scheduling, accurate records, and effective

coordination between clients and salon staff.

Responsibilities

Front Desk & Customer Service

▪ Greet clients warmly and ensure a positive first impression.

▪ Answer phone calls, WhatsApp messages, and inquiries professionally.

▪ Manage appointment bookings, confirmations, cancellations, and walk-ins.

▪ Handle client concerns or complaints and escalate when necessary.

Scheduling & Coordination

▪ Coordinate schedules for stylists, beauticians, nail technicians, and therapists.

▪ Ensure smooth client flow and minimize waiting time.

▪ Communicate appointments and special requests clearly to salon staff.

Payments & Records

▪ Process billing, payments, and receipts accurately.

▪ Maintain client records, appointment logs, and service history.

▪ Support daily cash handling and closing procedures as required.

Sales Support & Promotions

▪ Inform clients about salon services, packages, promotions, and memberships.

▪ Support retail sales by recommending products and services when appropriate.

Salon Administration

▪ Maintain cleanliness and organization of the reception area.

▪ Coordinate with the salon supervisor/manager for daily operational needs.

▪ Assist with basic inventory tracking and administrative tasks.