Receptionist - WS

Receptionist - WS

Reports to: Employee Relations Manager

Supervises: N/A

Summary Statement: The Receptionist is responsible for answering/directing incoming calls, greeting/directing visitors and performing clerical duties.

Essential Job Functions

• Answer and/or refer customer inquiries both on the telephone and in person.
• Greet and direct visitors.
• Provide callers with company information, such as fax number, directions, etc.
• Makes daily page announcements.
• Maintain positive relationships with internal and external clients to include vendors, employees, and all other visitors.
• Coordinate the pick-up and delivery of express mail.
• Maintain a neat and organized front lobby/reception area.
• Assist HR department with administrative/clerical duties as needed.

Marginal Job Functions

• Assist other personnel as time and knowledge permit.
• Participate in training and meetings as requested.
• Perform other duties as assigned.

Skills, Knowledge, and Abilities

• Must be customer/client focused with a professional demeanor.
• Must have strong phone and customer service skills.
• Must be proficient in Microsoft Office.
• Must be able to comprehend and perform duties using established work and safety procedures.

Education and Work Experience

• Must have a high school diploma or equivalent.
• A minimum of one year of customer service experience is preferred.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.