Receptionist/Administrative Assistant

Now Hiring: Receptionist – Laser Xpress (Pocatello)

About Us:
Laser Xpress has been a staple in Southeast Idaho for 30 years, providing top-tier office equipment solutions. We pride ourselves on building lasting, trustworthy relationships with our customers through exceptional service.

The Role:
We are looking for a friendly, solution-oriented Receptionist to join our team. If you enjoy helping people, have an excellent phone presence, and love working in a collaborative environment, we want to hear from you!

Primary Responsibilities:

• Customer Support: Answer phones, assist customers with inquiries, and create work orders.
• Order Management: Place orders for customers and coordinate with vendors.
• Communication: Maintain clear contact with technicians, managers, and customers regarding schedules and lead times.
• Database Management: Keep customer records accurate and up-to-date.
• Proposals: Assist in building and presenting service proposals to clients.
• Teamwork: Work closely with other staff members to ensure daily tasks are completed efficiently.

What We’re Looking For:

• Excellent customer service and communication skills.
• A proactive problem-solver who can spot issues and find solutions.
• A team player who follows standard operating procedures accurately.
• A professional and helpful phone presence.

Pay Scale: $18-20 per hour DOE

Work Hours: 8:00pm - 5:00pm, Monday to Friday

Required Qualifications:

• Software Proficiency: Proficient in Quick Books, Word, Outlook, and Excel.
• Experience: Prior experience in Customer Service or Office Management.
• Technical Skills: Experienced in handling a multiple-line phone system.
• Communication: Excellent verbal and written communication skills.
• Reliability: Dependability and great attendance are a must.
• Soft Skills: A self-starter who can work independently, solve problems, and maintains a positive, team-oriented attitude.

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

Experience:

• QuickBooks: 4 years (Required)
• Microsoft Excel: 4 years (Required)
• Customer relationship management: 4 years (Required)

Work Location: In person