Receptionist/Administrative Assistant

About Us

Plushumi The Plushie Workshop is a women-owned AAPI business that offers a unique, hands-on crafting experience where guests of all ages create plushies from yarns. We are focused on creating memorable experiences for our customers across all Plushumi locations, including both West Coast and East Coast markets.

Job Description

Plushumi The Plushie Workshop is seeking a friendly, organized, and motivated Part-Time Receptionist / Customer Service team member to support customer communication and sales inquiries for all Plushumi locations. This position is based in Pasadena and plays an important role in helping turn customer inquiries into workshop bookings and party reservations.

The ideal candidate is warm, organized, and sales-minded, with the ability to respond to inquiries professionally, build excitement, guide customers through their options, and help convert interest into confirmed workshop and party bookings.

Responsibilities

• Answer incoming phone calls and reply to emails for all Plushumi locations
• Respond to customer inquiries about workshops, private parties, events, and bookings
• Help guide customers toward completing their booking with confidence
• Turn customer inquiries into confirmed workshop and party reservations
• Provide excellent customer service with a warm, polished, and helpful attitude
• Follow up on inquiries in a timely and professional manner
• Assist customers in choosing the best workshop or party option for their needs
• Support communication across multiple locations, including East Coast locations
• Maintain organized records of inquiries, follow-ups, and booking needs
• Assist with general administrative

Qualifications

• Strong verbal and written communication skills
• Friendly, polished, and professional demeanor
• Strong customer service skills with a natural ability to connect with people
• Sales-minded, with confidence in guiding inquiries toward bookings and party sales
• Highly organized and detail-oriented
• Able to multitask and stay calm in a fast-paced environment
• Reliable, punctual, and responsive
• Prior experience in customer service, phone sales, reception, hospitality, or booking coordination is preferred
• Must be at least 18 years of age
• Must be available to work Tuesday, Thursday, and Saturday from 7:00 AM to 12:00 PM
• Must be able to work in person in Pasadena

Why Join Us?

At Plushumi, we believe in creativity, connection, and creating special memories for our customers. This is a great opportunity for someone who enjoys working with people, has a strong customer service and sales mindset, and wants to be part of a growing and creative business.

To Apply

Please submit your resume and send a short 1–3 minute video introduction sharing a little about yourself, your customer service and/or sales experience, why you would be a great fit for this role, and confirming your availability for Tuesday, Thursday, and Saturday from 7:00 AM to 12:00 PM.

Please text your video to (310) 882-8889.

Pay: $18.50 per hour

Benefits:

• Employee discount

Work Location: In person