Receptionist/Administrative Assistant/ Collection Agent (Part time)

Aim Water Treatment – LaPorte, IN

Aim Water Treatment has served Northwest Indiana since 1952. We are a locally operated water treatment company and an authorized Kinetico dealer, providing water treatment equipment, bottled water delivery, and salt delivery services to residential and commercial customers.

With two locations and about 22 employees, we are looking for a dependable person to help run the front desk and retail counter at our LaPorte office during afternoon hours.

This is a hands-on small business office role, not a sit-and-wait receptionist job. The right person will enjoy staying organized, helping customers, and keeping the front office running smoothly.

Schedule

Monday – Friday: 1:00 PM – 5:00 PM
Every other Saturday: 9:00 AM – 12:00 PM

This is a permanent part-time position and is not expected to become full time.

Pay

$15 – $18 per hour depending on experience.

What You'll Do

This position manages the front desk and retail counter for our LaPorte location while technicians and delivery drivers are in the field.

Responsibilities include:

• Greeting and assisting walk-in customers
• Selling retail items such as filters, bottled water, and salt
• Accepting and processing customer payments
• Answering and directing multiple phone lines
• Scheduling service appointments
• Entering payments and notes into company software
• Following up with customers regarding past-due balances
• Making reminder calls on overdue accounts
• Setting up payment plans when appropriate
• Sending collection notices and preparing small claims paperwork when necessary

Court appearances are rare (typically 5–8 per year).

Work Flow

Our afternoons tend to have bursts of activity rather than constant traffic.

At the beginning of the month the office sees more walk-in customers purchasing bottled water, filters, and making payments. Other days involve answering phones, handling paperwork, and following up on accounts.

Many shifts involve running the front desk independently, so the ability to stay organized and manage multiple tasks is important.

Office Environment

Aim Water Treatment is a detail-oriented small business where accuracy matters.

New hires work alongside experienced office staff who take pride in doing things correctly and keeping the office organized. Management takes a practical, big-picture approach, and people who do well here are typically reliable, independent, and comfortable taking responsibility.

What We're Looking For

The right person for this role will be:

• Reliable and punctual
• Organized and detail-oriented
• Comfortable speaking directly with customers
• Comfortable discussing overdue balances when necessary
• Able to stay productive without constant supervision
• Able to manage several tasks at once

Reliability and consistent attendance are very important for this role.

Basic Requirements

• Customer service or office experience preferred
• Comfortable using computers and learning new software
• Ability to handle multiple phone lines
• Basic cash handling and payment processing
• Strong communication skills

This Job Is Not a Good Fit If

• You prefer a very quiet or slow office environment
• You are uncomfortable discussing overdue balances with customers
• You require constant supervision
• You tend to take customer complaints personally

About Us

Aim Water Treatment has been serving the community for over 70 years, and many employees stay with us long term because they enjoy the steady work and small business environment.

Please include a short note explaining why this schedule works well for you.

Pay: $15.00 - $18.00 per hour

People with a criminal record are encouraged to apply

Work Location: In person