Receptionist/Administrator

Blake House Surgery is a rural NHS GP Practice looking to hire another receptionist/administrator to join our busy, friendly team.

To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.

Telephone Duties

Making appointments

Giving out results

Home visit requests

Deal with general enquiries and complaints

Contacting other providers

Taking messages and/or forwarding where necessary; ensuring accuracy and prompt delivery

Signposting to appropriate healthcare professional/s

Reception Duties

Register new patients and temporary residents

Greet and direct patients and visitors

Making appointments

Handing out prescriptions

Ensure outstanding queries are explained and handed over to next shift, as necessary

Respond to needs of doctors and nurses during surgery

Collect payments from patients for non-NHS services

Deal with general enquiries and complaints

Updating social media/website

Filing

General administration including filing, photocopying, scanning

Prescriptions

Dealing with requests for repeat prescriptions

Raising prescriptions as per Practice protocols

Dealing with queries relating to repeat prescriptions

General

Input and extract information from Practice computer system

Observe health and safety guidelines at all times

General housekeeping (e.g. keeping reception and waiting areas tidy)

Any other reasonable duties as necessary

Provide cover for any holiday and sickness

Job Type: Permanent

Pay: From £12.71 per hour

Expected hours: No more than 21.0 per week

Work Location: In person