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Receptionist/Dispatcher
JOB_REQUIREMENTS
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Employment Type
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Company Location
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Salary
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Benefits:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job Summary
We are seeking a reliable, professional Receptionist–Dispatcher to be the first point of contact for our team. This role is the heartbeat of our daily operations and customer experience. The ideal candidate is organized, detail-oriented, and able to multitask in a fast-paced environment while maintaining a calm, friendly, and confident demeanor. This position requires the ability to reassure customers during stressful situations.
Key Responsibilities
- Answer and route incoming phone calls promptly and professionally
- Serve as a friendly, calm, and reassuring voice for customers during emergency and high-stress situations
- Gather initial loss information and create electronic job files accurately and in a timely manner
- Dispatch technicians for water, fire, mold, and emergency service calls
- Schedule estimators as needed for non-emergency service calls
- Provide clear, confident direction to production staff and ensure schedules and priorities are followed
- Communicate effectively with customers, insurance representatives, management, and field staff
- Monitor job progress and adjust schedules as needed, standing firm on priorities and timelines when necessary
- Perform general administrative duties including data entry, filing, and document management
- Maintain a clean, professional front office environment
Qualifications & Skills
- High school diploma or equivalent required
- Previous experience in reception, dispatching, or administrative support preferred
- Experience in restoration, construction, or insurance-related fields is a plus but not required
- Strong phone etiquette and customer service skills
- Ability to remain calm under pressure while being assertive and decisive when required
- Comfortable giving direction and maintaining boundaries with field staff
- Strong organizational, time-management, and multitasking abilities
- Proficiency in Microsoft Office and ability to learn job management software
- Dependable, punctual, and professional
Work Environment
Office-based role with frequent phone and computer use. Fast-paced environment with time-sensitive and emergency-related calls. Regular interaction with customers and production staff during urgent situations. After-hours on-call rotation.
What We Offer
- Competitive pay based on experience
- Stable, full-time position
- Supportive team environment
- Training and growth opportunities within the company
- Benefits package (if applicable – medical, PTO, holidays, etc.)
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
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