Receptionist/Member Services Representative

About The Potter's House of Dallas, Inc

Founded in 1996 by T.D. Jakes, The Potter’s House of Dallas is a multi-generational, multi-cultural church serving thousands locally and globally through in-person gatherings, digital ministry, outreach initiatives, and strategic partnerships.

In 2025, Pastors Touré Roberts and Sarah Jakes Roberts were installed as Co-Senior Pastors, ushering in a new chapter of leadership while building on the church’s historic foundation. Together, they are advancing a future-focused, globally engaged model of ministry rooted in biblical truth and holistic human development.

Vision Statement

We are an intergenerational church passionately committed to uplifting humanity by embodying Christ’s call to salvation and addressing the world’s most pressing challenges, both locally and globally.

We believe that thriving in an ever-changing world requires a holistic approach to human development that cultivates spiritual depth, emotional resilience, meaningful community, intellectual growth, and economic empowerment.

Through innovative solutions, we meet people at every stage of life, equipping them to evolve with purpose and power

Receptionist / Member Services Representative

The Receptionist / Member Services Representative serves as the first point of contact for members, visitors, and callers, delivering a professional and welcoming experience. This role is an in-office position responsible for managing incoming communications, resolving general member inquiries on first contact whenever possible, maintaining accurate member records within the CRM system, and supporting overall front office operations.

Key Responsibilities:

Front Office & Call Management

• Operate multi-line phone system to answer and route incoming calls efficiently and professionally.
• Greet and direct on-site visitors; monitor visitor access and issue passes as needed.
• Retrieve and distribute voicemail messages appropriately.
• Provide general organizational information (address, event information, hours, services).

First Call Resolution & Member Support

• Resolve general member inquiries during the initial call whenever possible (basic organizational site navigation, basic policy clarification, simple member requests).
• Utilize sound judgment to determine when escalation is required.
• Ensure accurate, timely follow-up on issues not resolved during first contact.
• Deliver courteous, empathetic, and solutions-focused service aligned with organizational standards.

CRM & Data Management

• Accurately document all member interactions within the CRM system or shared documentation.
• Update basic member demographics (address, phone number, email, household information, etc.) as requested.
• Enter notes, member requests, and follow-up actions in accordance with documentation standards.
• Maintain confidentiality and data integrity in compliance with organizational policies.

Administrative Support

• Support internal teams with basic administrative tasks as assigned.
• Maintain front desk materials, forms, and informational resources.
• Contribute to continuous improvement efforts by identifying common call drivers or recurring member concerns.

Qualifications

• 6–12 months of customer service, call center, nonprofit, or front office experience, or equivalent combination of education and experience.
• Experience using basic CRM or database systems preferred.
• Intermediate proficiency in Microsoft Office Suite or similar tools.
• Bilingual (Spanish) preferred but not required.
• Strong verbal and written communication skills.
• Customer-focused mindset with ability to de-escalate situations.
• Attention to detail and accuracy in documentation.
• Ability to prioritize tasks in a fast-paced environment.
• Professional judgment and discretion.
• Comfort navigating multiple systems simultaneously.
• Familiarity with Zoom and Microsoft Teams

Benefits

• 401(k)
• 401(k) matching
• Dental/Vision insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement

Schedule

• Full-time, Monday–Friday
• 9 am – 5 pm

This job description does not state or imply that these are the only duties to be performed by the employee occupying this position.

Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.