Records Technician II

Summary Statement

Records Technician II – Boise Police Department

Join the Boise Police Department as a key support professional who helps keep critical operations running smoothly. As a Records Technician II, you’ll take on a wide range of responsibilities—from managing and interpreting police records to providing timely support to officers, detectives, and department leadership. Your work ensures accurate information flows where it’s needed most, often in fast-paced or time-sensitive situations.

You’ll also serve as a knowledgeable point of contact for both employees and community members, helping communicate departmental policies and procedures in a clear and professional way. If you’re detail-oriented, thrive in a dynamic environment, and are looking to build a meaningful career in public safety, this role offers an excellent opportunity to make an impact while growing your technical and administrative expertise.

Essential Functions

• Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records Technician I and provides team support and training, as needed.
• Processes police records according to records management regulations, policies and procedures. Reads and interprets crime reports which include city, state and federal statutes. Utilizes Federal Bureau of Investigations (FBI) guidelines to classify events into the records management system.
• Maintains security, privacy and confidentiality of police records. Determines which police records can be released to other agencies according to policies and procedures.
• Classifies and updates police report data and documents electronically transferred into the Records Management System using the National Incident-Based Reporting (NIBRS) federal regulations. Provides error checking and system/data audits for quality. Prepares specific reports. Enters, updates and purges and validates pertinent data according to governing rules, policies and procedures.
• Provides administrative and technical support to internal police staff using software systems. Assists the public in obtaining police services by determining their needs and directing them to the appropriate resources.
• Packages case reports for submission to the City of Boise and Ada County Prosecutor's Offices, including submitting electronic documents, photos and citations. Coordinates with operations units to assist with compiling complete case reports. Coordinates with outside agencies to provide and gather information necessary to process cases. Ensures all agencies involved have appropriate paperwork about relevant cases.
• Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Requirements

Required Knowledge, Experience, And Training

• High school diploma and two years of experience working in a professional office environment, using computer software systems to enter data, handling records and providing customer service via personal interaction and telephone, or an equivalent combination of education and/or experience.

• General office practices, procedures and equipment
• Computer usage, including related software
• Customer service techniques
• Mathematical computations and data operations
• Organization and evaluation of crime report data
• The functions of law enforcement.

• Work with high levels of accuracy, both independently and as part of a team
• Operate with sound professional judgment and ethics, displaying tact, discretion and professionalism
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

• Four years of direct experience in law enforcement records.
• National Crime Information Center (NCIC) certification and teletype familiarity.
• Understanding of the National Incident-Based Reporting System (NIBRS) and guidelines.

• Have or obtain within six months of employment:

  • National Crime Information Center (NCIC) certification and teletype familiarity.

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Working Conditions

The physical effort characteristics and working environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Efforts
While performing the duties of this job the employee is occasionally lifting/carrying up to 20 pounds. Also, the employee is occasionally pushing/pulling up to 20 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk and hear. Work in this position also includes close vision, distance vision, peripheral vision and depth perception. Employees will sit, stand, walk, reach and grasp. Position requires hand/finger dexterity.

Working Environment
The work environment will include inside conditions.
This position works: day, swing and night shifts as well as weekends and holidays.