Recovery Officer

Key Responsibilities:

• Monitor and manage overdue accounts and outstanding balances
• Contact customers via phone, email, or visits to ensure timely recovery of payments
• Negotiate repayment plans and settlements with customers
• Maintain accurate records of all recovery activities and communications
• Coordinate with internal departments (sales, accounts, operations) regarding customer accounts
• Investigate and resolve disputes related to billing or payments
• Prepare daily, weekly, and monthly recovery reports
• Ensure compliance with company policies and legal regulations
• Visit clients (if required) for physical recovery and relationship management

Requirements:

• Proven experience in recovery, collections, or a similar role
• Strong negotiation and communication skills
• Ability to handle difficult conversations professionally
• Good knowledge of MS Office (Excel, Word)
• Strong organizational and problem-solving skills
• Ability to work under pressure and meet targets

Preferred Skills:

• Experience in banking, finance, or GPS/vehicle tracking companies (if applicable)
• Familiarity with recovery laws and procedures
• Customer handling and conflict resolution skills

Pay: Rs35,000.00 - Rs45,000.00 per month

Work Location: In person