Application Received: {jobTitle} Position at Acciona.

Application Received

Confidential

Responsibilities * Manage incoming referrals, ensuring accurate data entry and timely processing. * Schedule appointments and bookings, coordinating with patients and healthcare providers. * Maintain accurate records of all referrals and bookings within the system. * Troubleshoot and resolve any scheduling conflicts or booking issues. * Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed. * Generate reports on referral and booking activity, identifying trends and areas for improvement. * Collaborate with other team members to ensure efficient workflow and optimal patient care. * Maintain confidentiality of patient information and adhere to data protection protocols. Qualifications * Bachelor's degree with 1 year of similar experience or Minimum high/secondary school graduation with at least 3 years of work experience preferably call Centre. * Proficiency in using referral and booking management systems. * Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience. * Preferred data quality experience in health care organizations. * RBMS or Call Centre experience is a distinct advantage. * Fluent in English &amp; Arabic* Knowledge in Excel, Word, PowerPoint, Outlook, Internet etc. &nbsp;

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Rejection Email

Referral and Booking Management System Agent

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