Referral Coordinator – US Healthcare Operations (Remote)

Referral Coordinator – US Healthcare Operations (Remote)
Company: Hussain Industries Group / A2 Business Consulting LLC
Location: Remote – Pakistan
Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
Compensation: PKR 150,000 – 250,000/month (take-home)
Reports To: Call Center Manager

About the Role

We are seeking a detail-oriented Referral Coordinator to manage the end-to-end referral process across our US healthcare and legal operations. You will act as the critical link between law firms, medical providers, patients, and internal departments — ensuring referrals are received, tracked, documented, and followed up on with precision. This is a backend coordination role requiring strong English communication, healthcare workflow knowledge, and HIPAA compliance awareness.

Key Responsibilities

• Receive and process inbound referrals from law firms, medical providers, and internal departments
• Verify referral information for completeness: patient details, referring provider, reason for referral, insurance information, and urgency level
• Coordinate with the appropriate internal team — Telemed, Doctor Onboarding, Pharmacy, or Billing — to ensure referrals are actioned promptly
• Follow up with referring parties to confirm receipt, status updates, and next steps
• Maintain a detailed referral tracking log with status updates, timelines, and outcomes
• Communicate referral status clearly and professionally to US-based attorneys, medical offices, and patients via phone and written correspondence
• Generate referral activity reports for the Call Center Manager on a daily or weekly basis
• Escalate urgent or unresolved referrals per established protocols
• Ensure all referral handling complies fully with HIPAA patient privacy standards

Required Qualifications

• Excellent spoken and written English — you will communicate directly with US attorneys, providers, and patients
• Strong organizational skills with the ability to manage multiple active referrals simultaneously
• Understanding of healthcare referral workflows and medical terminology
• HIPAA compliance knowledge and commitment to patient data confidentiality
• Experience in a referral coordination, case management, or healthcare administrative role
• Reliable high-speed internet and a professional, distraction-free home workspace

Preferred Qualifications

• Prior experience in US personal injury, DME, wound care, pharmacy, or telemedicine referral environments
• Familiarity with EMR/EHR systems or case management platforms
• Experience generating structured written reports and referral logs in English
• Background working with law firms or insurance companies in a healthcare context

How to Apply

If you are interested in this position, please email your CV and a cover letter to the following addresses. Applications without both a cover letter and resume will not be considered.

hiring@salesteq.us
dasim@salesteq.us
aoun@salesteq.us
ssaleem@salesteq.us

Please also include a 30–60 second voice recording in English demonstrating your communication ability.

Job Type: Full-time

Pay: Rs150,000.00 - Rs250,000.00 per month

Work Location: Remote