Regional Accounts Executive - Mumbai

About the Role:

• The Executive will be responsible for managing and retaining assigned customer accounts, ensuring timely renewals with price uplifts, meeting collection targets, and driving growth through farming and customer engagement.
• The person will report to the Regional Account Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal and external stakeholders.

Job Responsibilities:

• Manage and maintain strong relationships with existing customers.
• Ensure timely annual contract renewals with appropriate price revisions.
• Drive customer retention through proactive engagement and resolution of concerns.
• Monitor and manage collections and Days Sales Outstanding (DSO) performance.
• Identify opportunities for up-selling and value-added services.
• Develop new business opportunities (farming) within existing and new customer accounts.
• Conduct market surveys and competitor analysis to identify service gaps and business opportunities.
• Share actionable customer feedback with the service team to enhance customer satisfaction.
• Carry out additional responsibilities and tasks as assigned from time to time.

Requirements

Key Result Areas:

• New Business Generation
• Customer retention
• Contract renewals & pricing
• Collection & DSO performance
• Upselling & account growth
• Market insights & feedback sharing

Competencies (Skills essential to the role):

• Customer orientation and relationship building
• Cross-Functional Collaboration
• Negotiation and influencing skills
• Result-driven and target-oriented
• Communication and presentation skills
• Accountability

Educational Qualification / Other Requirement:

• Bachelor’s Degree (or equivalent) in Business, Marketing, or related field
• 3–5 years of total experience, with a blend of front-line B2B sales and account management
• Good knowledge of the local geography/territory where the role is based
• Proven experience in customer retention and business development
• Proficient in MS-Office/G-Suite

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.