Regional Collections Manager

Regional Collections Manager-Vehicle Finance

North 2201-Delhi RO, Noida, Uttar Pradesh, India

1. This role is responsible to plan recovery Targets/budgets for the team with Lead Collections / National Collection Manager and manage collection/recovery of VF OD cases – Both standard and NPA.

• Portfolio handling – Approx. 1.25 to 2 Lakhs accounts with OSP of 400 to 500 Cr.

• Agency network build

• Legal activity initiation

• System and process Load

• Manage compliance and audit

• People development

• Planning of the collection aligned with multiple activities.

• Overall portfolio managing including BKT X to NPA

• Responsible for preparing Financial and manpower budgets for the region.

• Ensure achievement of given targets through proper planning and execution

• Monitor Collection expense on a monthly basis, and ensure it is within annual budget.

• Responsible to implement measures improving efficiency with lower costs.

• Responsible for collection for all product in – VF, PL, Gold

• Responsible for NPA Management – Reduction and maintain the GNPA within the budget

• Appointment of Field collection agencies and tele-calling agencies, monitor the process very closely and need to stabilize

• Responsible for end-to-end agency management (field collections, monitoring, receipt management, monthly audit, performance & DRA)

• Run Write-Off recovery programs and ensure budgeted write-off collections are achieved

• Target expense to profit ratio as per the budget

• Drive in-house tele-calling team and co-ordinate with the field and business team

• Responsible for controlling departmental cost.

• Ensure timely & accurate submission of daily, weekly & monthly reporting of collections update to respective teams and management

• Management and motivation of the collection team.

• Responsible for Indus IC4 Collection Management system usage for collection and branch team

• Ensure that interactions with customers should be based on fair treatment and persuasion and same should be followed by the team

• Coordinate & present status report & major findings to Regional committees (CBH-RBM-Business, Regional Audit managers, Regional Credit Managers & Regional Vigilance Manager on monthly basis). And also concerned business managers for improving the process

• Needs to visit branches/ customers on monthly basis

• Enable feedback mechanism, and drive improvement in sourcing & credit approval processes.

• Initiating Legal action/process against critical customers wherever required.

• Executing legal course actions and Sec 138 to enhance recovery on the priority basis

• Introducing new initiatives (campaigns) for specific products as when required

• Ensure manpower are in place as per the assigned budget

• Evaluation of the team with a standardized mechanism (Focus on KRA drive)

• Encourage and motivate employees by conducting Incentive Programs and R&R programs from time to time.

• Ensure timely & accurate submission of daily, weekly & monthly reporting of collections update to respective teams and management

• Ensure the monthly reports are furnished to Lead Collection and NCM by fifth day of the following month.

• Any critical issues to be immediately communicated to the management.

• Look for new requirements and improvements in the software and accommodate the same.

• Coordination and support regarding collection software Pro-collect to all departments and ensure usage of the same

• Coordinate with Indus collection team & Internal IT dept. to fix any issues occurring in the software.

• Ensure training to team & branch staffs time to time on new techniques of collection

• Ensure that self and team are up to date on all relevant circulars and all products/services offered in the Branches.

• Ensure adherence to training man-days/ mandatory training programs for self and team.

• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and team.

• Ensure coordination between different teams, to build a collaborative spirit and shared sense of purpose.

• Put in place an IIBF certified collections team (all in-house and agency officers should be DRA trained)

• Maintain manpower Retention Target at >90% & Manpower gap not to exceed 30 days. (Or as decided time to time)

• Ensure Collection team scores >90% in employee satisfaction surveys

• Graduate, PGDM/ MBA from a Tier 2 or 3 college preferred

• Sales or recovery with the team handling profile for experience of 10-15 yrs

• 5-7 years in VF recovery/sales with team handling experience

• If required

• Portfolio and Delinquency management

• Team leadership and field management

• Skip tracing and Repossession

• Agency and vendor management

• Legal and Recovery Procedure

• MIS and Analytics

• Policy adherence and compliance

• Cross functional coordination

• Team management

• Fluent in communicating local language

• Need the team to drive by examples through regular field visits & needs strong executions of strategies

• Take responsibility of effectiveness and timely completion of work.

• Planning, organizing and time management skill. Should have the ability to prioritize.

• Strong communication skills with the ability to communicate directly with field staff & customers.

• Local language skills will be preferred

• Business Acumen

• Cultivating Network & Partnerships

• Driving Execution