Regional Customer Experience Manager

Overview

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS!

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

• Partner with Regional Operations leadership to drive an exceptional customer experience at Weis Markets and achieve regional goals.
• Lead, coach and develop two Customer Experience Specialists.
• Proactively identify regional customer experience and front end opportunities and support Customer Experience Specialists in the creation and execution of plans for improvement.
• Analyze, identify and report customer experience opportunities and front end needs and provide direction to positively impact performance.
• Facilitate regional customer experience and front end training programs.
• Partner with HR to oversee talent development and training program for Front End and Assistant Front End Managers.
• Responsible for regional front end operational efficiencies and P&L categories relating to front end expense.
• Develop, promote, drive and report on customer experience and front end efficiency contests.
• Complete store visits designed to reinforce customer experience standards and behaviors and drive front end efficiencies through reinforcement of company standards.
• Ensure store compliance for AMLC program.
• Responsible for assigned company-wide initiatives and projects.

Supervisory Responsibilities

This position will supervise 2-3 customer experience specialists.

Qualification Requirements

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

• Knowledge of total store operations with in-depth understanding of Front-End operations and bookkeeping.
• Specific positions of preferred experience; Store Manager, Assistant Store Manager.

Education and/or Experience

Bachelor's degree (BA/BS) in Business preferred, plus a minimum of three (3) years' experience in retail operations, or equivalent combination of education and experience.

Rate of Pay: $67,000.00 - $110,250.00

Weis Markets offers a competitive salary and comprehensive benefits package such as health plan, dental, vision, flexible spending accounts, short term disability, basic life and AD&D, group whole life with long term care rider, and voluntary insurance such as hospital indemnity, accident and critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power, ID theft protection, legal services, paid time off, sick pay, and short term incentive based on eligibility and criteria being met for this specific position.

Weis Markets is an Equal Opportunity Employer: Weis Markets is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.