Regional Customer Quality Manager

• Saudi Arabia

Job Description：

1. Lead local customer quality management activities, cowork with sales/service to improve customer satisfaction;

2. Responsible for collection and triage of EWG(Early Warning Group) samples, continue to improve the overall cycle time;

3. Perform local analysis and support for country/network specific issues that cannot be replicated remotely e.g. log collection;

4. Hold launch + meeting, driving for product quality improvement through filed quality big data (Social media, call center, forums, NPS, ODF, TCRR...);

5. Leading the TCRR reduction activities for the ASEAN countries.

Job Requirements：

• long term experience in Mobile industry (5 Years+);
• Familiar with mobile development and manufacturing process:
• FA(Failure analysis) capability with both HW and SW;
• Skilled for communication/report/presentations;
• English/Chinese spoken language;
• 6 sigma GB or BB is preferred

• Saudi Arabia