Regional Dispatch Center Manager - Lowell

Job Description

**STARTING SALARY MAY BE ADJUSTED FOR EDUCATION, EXPERIENCE, AND TRAINING**

To serve as a professional staff employee of the Indiana State Police whose primary responsibility is to provide management of the Regional Dispatch Center, including personnel, systems, and other resources to ensure the Center functions at peak efficiency and accuracy, ensuring officer and public safety, utilizing the Computer Aided Dispatch (CAD) system, Records Management System (RMS), Automatic Vehicle Locator (AVL), Geographical Information System (GIS) and other Regional Dispatch Center resources.

Job Duties

• Direct supervision of Regional Dispatch Center Shift Supervisors and management of subordinate communications operational personnel, operational functions, and assignments.
• To evaluate, train and schedule subordinate personnel.
• To understand and anticipate subordinates’ work needs and be able to take appropriate actions.
• To participate in the selection of new Regional Dispatchers.
• Work with Regional Dispatch Center Shift Supervisors to maintain efficient operation of the radio room.
• Act as District Coordinator of Indiana Data and Communications System (IDACS).
• Responsible for covering all shifts during illness, vacations, and other shortages.

Job Qualifications

• Must be a high school graduate or possess the equivalent GED.
• Must be able to successfully pass the Department typing test.
• Must take a Department approved dispatch simulation test.
• Must have a minimum of two (2) years experience as a Dispatch Supervisor in the public safety communications field.
• Must have a minimum of four (4) years experience as a Dispatcher in the public safety communications field. Emergency Medical Technician (EMT) certification is preferred.
• Ability to function as a Telecommunications Quality Assurance Specialist, including making recommendations for quality improvement.
• If not currently certified, must obtain and maintain certifications in all of the following areas: IDACS Coordinator, IDACS MDD Instructor, Association of Public Safety Communications Official (APCO) Communications Training Officer, Telecommunications Quality Assurance Specialist, and Indiana Law Enforcement Academy (ILEA) instructor, maintaining the Generalist instructor rating.