Regional IT Support Specialist

About the role:

As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.

What’s in it for you:

• Competitive compensation and benefit package
• Advancement opportunities with structured career paths
• Reimbursement for continuous education and technical training
• Leadership experience by being the IT subject-matter-expert for assigned offices
• Access to the latest emerging technologies through Microsoft and Dell partnerships

What you’ll be doing:

• Manage Windows 11 PC inventory and perform repairs and reimaging
• Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
• Assist in Network upgrades and other tests after normal business hours; on-call support
• Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership
• Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues

What you need:

• Bachelor’s degree in information technology or equivalent work experience
• 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
• Strong knowledge of Microsoft Office 365, Windows 11, and SCCM
• Basic server and networking skills; a talent for creatively and decisively solving problems
• Aptitude and ability to work independently and be a technology leader for the company
• Ability to travel up to 15-20%

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.