Looking for a challenge in one of the world’s largest airfreight logistics organisations?

At IAG Cargo we are in the business of moving things. From antibiotics to rhinoceros, gold bullion to avocados and everything in between. Whatever people need, wherever they are. In an era of digital screens and closed borders, we open the skies and fly the world to bring people the things they really need.

We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, where we are building a great place to work for customers and colleagues alike.

About the role

Enhance business relationships with senior management of Global Key Accounts in the North American region and maximize business opportunities through direct customer interface in line with IAG Cargo business plan objectives.

What you’ll do

• Be responsible for generating revenue from a set of key customers in North America, including Canada who either have large pan-regional presence and/or are domiciled in the region.
• Your administrative responsibility will include the use of IAG Cargo’s CRM for sales call plans and reporting, maintaining up to date account information, developing actions plans for their assigned territory, developing quarterly action plans and sales call reports and providing market intelligence in the form of reports and ad hoc market feedback to the Global Key Account Manager.
• It will be important to closely with internal sales team members to deliver the key regional commercial initiatives via relationship management, direct sales propositions and marketing campaigns.
• Deliver annual account targets defined in terms of revenue, market share, QNNR and product growth linking into corresponding targets for region.
• Ensure customer focus and delivery is maintained through monthly measurement & communications via monthly business review meetings with the customers.
• Develops sales call patterns which are consistent with area business objectives and reflect effective time and territory management to maximize customer interaction and customer interface.
• Negotiates short, medium and long-term pricing initiatives to mutual benefit which are consistent with Area and Regions revenue goals and pricing guidelines.
• Develops action plans consistent with Area and Regions objectives and strategy.

It's all about you

What you’ll bring to IAG Cargo:

This role requires knowledge that is not limited to simply managing your customers capacity and pricing needs. It will also be important for you to have a deep understanding of influences outside of IAG Cargo’s control.

This includes the impact that geopolitical instability has on the global supply chain such as trade wars, sanctions, political unrest that can disrupt the global supply chain.

Also, you will need to understand the impact of overall economic volatility. This includes currency fluctuations, global inflation or recessions. Other important qualifications include :

• Proven track record of account management and experienced at negotiating contracts
• Strong negotiation and influencing skills and ability to influence client management
• Ability to deliver solutions to complex, cross-functional issues
• Strong customer orientation, capable of generating respect among customers of all size in all of the relevant markets and cultures.
• Numerical literacy and strong analytical skills
• Excellent interpersonal, communication, influencing and negotiations skills

To apply, candidates must:

• Must hold, or be predicted, a 2:2 degree or above (or equivalent), within the last ten years from any degree discipline.
• Willing to work in different locations and business functions, duty travel and/or shift work may be required depending on placement.
• Must be able to pass a Criminal Record Check.

We’ll treat you right

Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.

As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:

• A hybrid environment with 3 days a week in the office and two from home.
• From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines.
• You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
• Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
• All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
• For health and wellbeing, we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
• Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work

Equity, Diversity and Inclusion

Our recruitment procedures positively support our equity, diversity, and inclusion agenda.

All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently and have their individual needs responded to throughout the process.