Regional Manager

Job Summary

The Regional Manager is responsible for managing sales, operations and profitability of multiple Sales Centers within a designated region of the Company. The primary purpose of this position is to achieve revenue and operating profit growth targets through effective leadership and represent Baker Distributing as a leader in the industry ensuring maximum sales. Each Center is an established wholesale HVAC, Refrigeration, Food Services distributorship that carries multiple brands of equipment, parts and supplies. The Regional Manager assumes full responsibility for HVAC residential and contractor sales, including support products, and will manage the General Sales Force and Sales Center Managers of our Sales Centers. The ultimate goal of this role is to develop a strong team of Sales Representatives and efficient Sales Centers that are able to sell, acquire and maintain a strong customer base while managing the Operations integrity and controls supporting and collaborating with the Regional Operations Manager.

Essential Duties/Accountabilities

• Duties and responsibilities will include but are not limited to:

• Represent Baker Distributing as a leader in the industry ensuring maximum sales and profitability.

• Secure maximum market share and sales dollars consistent with established sales policies and programs.

• Develop market strategies and solicit new accounts and dealers.

• Accountable for setting targets for direct reports and articulate a clear vision on the challenges and opportunities facing the Region.

• Take proactive approach to sales development and problem solving.

• Support, manage and lead multiple Sales Centers and operation leaders.

• Manage, motivate, measure and increase productivity and efficiencies of the Sales Center Managers.

• Provide instruction, training and guidance to the operations of Sales Centers; including Warehouse, Receiving/Shipping, Delivery, Fleet Drivers, Showroom, Warranty, Counter Sales and Inside Sales personnel.

• Serve as a host at dealer meetings, conferences, conventions, incentive trips and all other similar functions.

• Conducting open houses or counter days. Support Marketing Manager on any sales marketing programs

• Participate as requested in home product shows, utility sponsored events, industry associations, etc. Attend, when necessary, training classes to acquire the skills to meet our customers’ needs and expectations and to keep abreast with technical developments and changes in product lines.

• Assist in resolving customer relations problems with both dealers and end users.

• Manages Expenditure of inventory investments with Proper planning, justification, measurement of inventory and target customer. negotiate 100% rebalance agreements with vendors

• Responsible for Market Pricing, Market intel and development of Pricing profiles for region by location, by customer and working with Pricing group for analytics and Pricing models to maximize profitability

• Responsible for Region’s P&L.

• Responsible for the collaboration and delegation of duties of the Regional Operations Manager and Sales Center Manager to maximize profitability through all processes at a sales center

• Responsible for the overall Business Development, Planning, Measurement and profitable growth through the Communication and Collaboration of all personnel within the region

• Responsible to work directly with H/R for each individual recruit through Sales Center Manager and Operations Manager to ensure they fulfill the complete Criteria of the Job Role as well as the accountability of each indivdual.

• Perform other duties as assigned.

Qualifications

• High‑school diploma or equivalent (e.g., GED) certificate required.

• Preferred but not required: Bachelor’s degree … An equivalent combination of education and experience may substitute.

• Minimum of 5 years of operational experience … Desirable: Experience managing wholesale HVAC‑equipment supply houses.

• Minimum of 3 years of experience working with residential and commercial contractor relationships.

• Demonstrated success in sales, marketing, operations, and leadership roles.

• Demonstrated success in developing business plans that grow markets, increase market share, and improve profitability.

• Demonstrated success in managing and mentoring sales employees while establishing and meeting sales goals.

Skills

• Able to communicate clearly with internal and external groups at all organizational levels.

• Able to read and interpret profit‑and‑loss statements.

• Comfortable working in a rapid‑change setting and able to juggle multiple tasks at different levels.

• Able to deliver clear, high‑quality presentations.

• Can work autonomously while meeting assigned goals and deadlines.

• Demonstrates a desire to learn, teach, and lead others.

• Strong estimating skills combined with effective negotiation techniques.

• Strong interpersonal skills.

• Excellent customer service mindset with the ability to develop long-term relationships.

• Excellent written and verbal communication skills.

• Excellent analytical aptitude with a proven ability to analyze/interpret data.

• Strong and creative problem-solving skills

• Ability to work independently and in a team environment.

• Proactively seeks continuous process and service improvements.

• This role requires the ability to understand and communicate in English to comply with safety standards, training, policies, and procedures. Reasonable accommodations will be provided to support effective communication.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to move parts and equipment weighing up to 50 pounds.

• Required to position self to access equipment by standing, sitting, or walking, climbing, kneeling, crouching, or crawling.

• Operates computer and telephone equipment for extended periods of time.

• Visual acuity is required to perform essential job functions such as reading labels, inspecting equipment, monitoring inventory, and operating machinery. Tasks may involve close vision, distance vision, color differentiation, peripheral awareness, depth perception, and visual focus.

• Required to operate warehouse equipment such as forklifts and pallet jacks

Travel

• Frequent travel to all locations within your assigned geographic region is required.

Supervisory

• This role provides direct supervision to Sales Center Managers, Territory Managers and indirect supervision to field personnel within the assigned region.

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