Regional Manager I - Plainfield & Comstock Park branches

Description

Under the general direction of the Director of Library Operations, the Regional Manager I (RMI) provides direct and indirect supervision of all branch staff to ensure the efficient and effective delivery of library services. The RMI ensures the quality of services and procedures delivered by the branches they oversee and is chiefly responsible to serve as a community liaison for their assigned communities as a critical representative of the Kent District Library.

Duties and Responsibilities

• Coordinates and supervises multiple branch positions, providing staff with the professional support necessary to excel in providing outstanding customer service.
• Participates on interview teams and helps select and onboard staff; works in conjunction with Training Manager to provide training in materials advisory, reference skills, programming and outreach, building safety and security, and customer service; assigns tasks; monitors, evaluates, and provides feedback on work performance; performs and documents quarterly staff performance check-ins. Assists staff in identifying professional/career goals and selecting available training opportunities.
• Ensures the planning and facilitation of team huddles, branch staff meetings, and team meetings. Verifies and approves electronic timesheets for staff on a biweekly basis. Supervises and trains security personnel and oversees security schedule (as applicable).
• Monitors and evaluates the planning and implementation of branch programming and outreach in collaboration with the Branch Outreach & Program Specialist, and ensures alignment with KDL Strategic Plan and branch capacity.
• Ensures community satisfaction with Library services by addressing customer issues and complaints in a timely and professional manner. Reviews all branch Incident Reports and resolves issues with appropriate stakeholders as necessary.
• Serves as a liaison to library Administration on matters related to branch systems, policies and procedures. Oversees content management of branch SharePoint page, and communicates branch updates, webpage changes and emergency closings to appropriate stakeholders. Oversees evaluation of and request for branch technology needs.
• Ensures the maintenance and upkeep of the branch building and grounds, furniture and equipment by communicating budget and facility needs with municipalities and the KDL Administration. Oversees Community Room reservations in conjunction with municipality.
• Participates in short and long-range planning, recommends policy and establishes procedures, and leads local planning efforts of new or expanded facilities. Establishes branch goals that correlate to KDL strategic plan.
• Prepares the annual branch and local budgets including the projected costs of staff, materials, equipment, furniture security/other contracts, and other budget items; calculates, estimates and submits budget to Library administration for approval; implements, monitors and spends approved budget. Approves branch purchase orders and staff mileage reimbursement requests.
• Oversees the recording and submission of branch statistics.
• Serves as a liaison to branch Friends Group and local Advisory Board by preparing budgets, making budget requests, attending meetings, and conveying sales figures and projections to appropriate stakeholders.
• Represents KDL professionally in the community by joining groups and organizations respective to position at a local, state or national level, and aligned with branch goals and KDL Strategic Plan.
• Serves as a liaison and attends community/governmental unit meetings and activities. Prepares Board reports and Annual Community Report. May write and submit local grants in collaboration with Director of Fund Development.
• Performs other duties as assigned.

Job Requirements

• This job requires a Bachelor's Degree plus 5 years related/relevant (library, public service, non-profit, retail, etc.) experience, -or- Master’s degree in Library Science or related/relevant field, -or- high school diploma plus 10 years applicable experience, with at least five of the ten in successful relevant service at Kent District Library.
• Six or more years of professional work experience including a minimum of three years of supervisory experience.
• Ability to travel between work locations and related places of business as needed.
• Comprehensive knowledge and understanding of the principles, methods and practices of public service operations.
• Considerable knowledge of the services offered through the library with an ability to promote such services to the general public.
• Demonstrated knowledge or ability to learn public library computer hardware and software applications.
• Demonstrated management and leadership skills necessary to plan and administer the services of libraries.
• Ability to work under general supervision with latitude in exercising independent judgment and discretion subject to policies and procedures and professional practices.
• Interpersonal and communication skills necessary to work with a wide variety of individuals and establish effective working relationships with local government officials, civic leaders, community group leaders, Library patrons and personnel. The incumbent is also required to make formal presentations and communicate effectively in both oral and written forms.
• Analytical ability to research information, maintain statistical records and summarize findings.
• Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials and operate equipment. The incumbent is required to have the physical ability to push/pull fully loaded book carts and lift/carry materials weighing up to 40 pounds.
• Hearing ability to answer telephone and patron inquiries.
• Computer skills necessary to effectively utilize word processing and spreadsheet computer software applications and Internet services.

Additional Information

• The salary range for this position is $82,000 - 115,000 per year. Starting salary is negotiable within this range based on a candidate's experience and credentials.
• KDL provides library services to our local communities seven days per week.
• While this position is currently assigned to the above location, KDL reserves the right to require employees to be available for assignments at any KDL location.

Kent District Library is committed to the use of evidence-based selection hiring practices to ensure the recruitment of highly qualified candidates. As part of this commitment, we utilize pre-employment assessments that are scientifically validated and job-related. These assessments are designed to objectively evaluate candidates' skills, abilities, and potential for success in specific roles.

Legal Compliance:

• Non-Discrimination: All pre-employment assessments used by our organization comply with federal anti-discrimination laws, including Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA). We ensure that these assessments do not disproportionately exclude individuals based on race, color, sex, national origin, religion, disability, or age.
• Job-Relatedness: Our assessments are developed and validated to measure skills and traits that are directly related to the job requirements. This alignment with job duties is in accordance with the Uniform Guidelines on Employee Selection Procedures (UGESP), which provide interpretive guidelines to ensure equitable and non-discriminatory hiring practices.
• Objectivity and Fairness: By using professionally developed and validated assessments, we enhance the objectivity and fairness of our hiring process. This reduces the likelihood of unconscious bias and increases the accuracy of hiring decisions.

Evidence-Based Approach:

• Data-Driven Decisions: Our selection process relies on measurable data, such as performance metrics and structured interview results, rather than intuition. This approach ensures that hiring decisions are based on objective, verifiable evidence.
• Continuous Improvement: We regularly review and update our assessment tools to ensure they remain valid and reliable. This ongoing evaluation helps us maintain high standards in our hiring practices and adapt to evolving job requirements.

By adhering to these principles, our organization strives to create a fair, equitable, and legally defensible hiring process that attracts and retains top talent.

To ensure a fair and equitable hiring process, pre-employment assessments are proctored and must be completed independently. Applicants may not use phones, other electronic devices, reference materials, or receive assistance from another person at any time during the assessment.

Assessments may require access to your camera, microphone, and screen for monitoring purposes.

If you are unable to secure a quiet, private location or meet the proctoring requirements, please contact the Kent District Library Human Resources Department at HumanResourcesEmail@kdl.org before starting your assessment to discuss possible accommodations.

The library employment environment typically requires extensive computer keyboard and mouse activity, in-person, electronic and telephone communication skills. Meeting attendance at various branch and service center locations is expected; self-identified mode of transportation is required. The preparation, loading and carrying or moving of materials is commonly required for all KDL positions. Reasonable accommodations are available for individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Recruiting and hiring practices are based solely on job-related criteria. If you require assistance or special accommodations during any part of the application process, contact the Human Resources Department at humanresourcesemail@kdl.org or 616-784-2226.

This job description is intended to describe the general nature and level of work being performed by a person assigned to this job. They are not to be construed as an exhaustive list of all job duties that may be performed by a person so classified.