Regional Operational Manager

Job Title: Regional Operational Manager

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

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Company Brief: COFE App is a leading next-generation coffee marketplace and technology platform connecting consumers, coffee brands, and cafés through a seamless digital ecosystem. Designed as a daily lifestyle app for everything coffee, COFE enables multiple ordering modes, loyalty and subscription programs, advanced analytics, and B2B SaaS solutions that empower brands to scale efficiently. With over 3 million downloads, 2 million registered users, and a network of 800+ brands across 2,500+ locations, COFE has established itself as one of the region’s most adopted and data-driven F&B platforms. Recognized by Forbes ME and leading regional institutions, COFE continues to expand its regional footprint while redefining how coffee is discovered, ordered, and experienced.

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Role Overview

We are seeking a dynamic and experienced Regional Operational Manager to oversee our

day-to-day business operations. The ideal candidate will be a Saudi national with deep F&B

industry experience, a robust network within the sector, and preferably, a background in sales

within F&B SaaS solutions. This leadership role will be critical in driving operational excellence,

strengthening our market position, and ensuring the seamless execution of our strategic

initiatives.

Key Responsibilities

• Operational Leadership:

• Oversee daily business operations, ensuring efficient and effective processes across all functions.

• Collaborate with cross-functional teams (technology, finance, sales, and marketing) to drive operational excellence and achieve business goals.

• Strategic Execution:

• Develop and implement operational strategies aligned with COFE’s mission and vision.

• Work closely with the executive team to drive business growth and ensure alignment with the overall company strategy.

• Market & Client Management:

• Build and maintain strong relationships with key F&B brands across Saudi Arabia and the Middle East.
• Leverage your network and industry knowledge to identify new business opportunities and enhance client engagement.

• Sales & Business Development:

• Provide oversight and strategic direction for the sales of our F&B SaaS solutions, including COFE Cloud.

• Collaborate with the sales team to develop go-to-market strategies, optimize sales processes, and drive revenue growth.

• Financial Oversight:

• Oversee budgeting, forecasting, and resource allocation to ensure sustainable business growth.
• Monitor financial performance and implement cost-effective measures without compromising quality or innovation.

• Process Improvement & Innovation:

• Continuously evaluate and improve operational processes, leveraging technology to enhance efficiency.

• Foster a culture of innovation and continuous improvement across the organization.

• Team Leadership & Development:

• Mentor and lead a high-performing operations team, fostering a culture of accountability and excellence.

• Promote a collaborative and transparent work environment to drive employee engagement and professional growth.

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Qualifications

• Nationality: Must be a Saudi national.
• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field. An MBA or equivalent advanced degree is preferred.

• Experience:

• Proven track record in a senior operations leadership role within the F&B industry.
• Extensive experience working with key F&B brands and a robust industry network.

• Prior experience in a tech-powered or SaaS environment is highly desirable.
• Sales exposure, particularly in F&B SaaS solutions, will be considered a strong asset.

• Skills & Competencies:

• Strong strategic and analytical skills, with the ability to drive operational improvements.

• Excellent leadership and team management abilities.
• Exceptional communication and interpersonal skills.
• Proven ability to thrive in a dynamic, fast-paced environment.
• Demonstrated success in building and maintaining relationships with high-profileclients and stakeholders.

What We Offer

• Impactful Role: Be at the forefront of transforming the F&B industry with innovative tech

Solutions.

• Competitive Compensation: A robust salary package with performance-based incentives.
• ESOP: Participation in our Employee Stock Ownership Plan, giving you a stake in our long-term success.
• Professional Growth: Opportunities for leadership development and career advancement.
• Dynamic Environment: Work in a collaborative and fast-paced setting with a passionate team.