Regional Operations & Account Manager (STAT)

At STAT Courier, we believe there is a better way to deliver what’s important to you. As a proud women-owned business, our mission is simple, to improve lives, enhance quality of living, and affect positive change by connecting resources, people, and communities. We foster a strong culture of teamwork and collaboration, where every voice is valued, and employees are empowered to make a meaningful impact. Join us in building something better-together.

What will your job look like?

The Regional Operations & Account Manager works in collaboration with STAT Courier corporate operations and support departments to ensure thorough oversight and compliance of all assigned area contracts and requirements. The Regional Operations & Account Manager will be responsible for daily logistics, implementing process improvements, and leading operational teams to achieve key performance targets.

Location: Must reside in Georgia, North Carolina, or South Carolina

What you’ll do:

• Act as a liaison between STAT Courier and external stakeholders to educate on STAT Courier services and ensure customer satisfaction

• Address and resolve all inquiries, including escalated emergent requests, in a timely and professional manner to the satisfaction of all stakeholders

• Draft, prepare and maintain assigned RFP’s; manage assigned awarded contracts

• Implement new business operations

• Define, implement and maintain contract goals and business outcomes, ensuring compliance and attainment

• Act as a main point of contact for Clients, when issues related to their program arise

• Provide ongoing, day-to-day service support to client personnel

• Present annual plan reviews and work in a consultative manner with key Clients

• Analyze data to identify areas for improvement

• Positively represent STAT Courier at in-services events and trade shows, acting as subject matter expert

• Educate Clients on STAT Courier procedures and services

• Lead and manage a team of drivers and staff, providing guidance and support

• Interview, hire, and manage drivers in multiple regions

• Meet, coach and mentor direct reports at least once monthly; this can include providing or seeking feedback, setting expectations, updates and development opportunities

• Manage and maintain fleet levels including, but not limited to, talent acquisition, training, compliance, coverage, and documentation

• Provide executive updates/reports to the Director, as required

• Provide requested data/information to internal stakeholders who are assisting in the continuous monitoring and coordination of quality management activities

• Uphold all STAT Courier Corporate values

• Adhere to and follow all STAT Courier policies and procedures at all times

• Ensure compliance with all relevant laws and regulatory regulations

• Ability to drive a route when necessary

• Travel throughout assigned region

What you’ll need:

Experience, Education & Certifications:

• High School Diploma or G.E.D.

• Bachelor’s degree or equivalent work experience

• Minimum of 2 years’ experience in Account Management preferably in a regional capacity

• 5+ years of experience in a role with budgetary responsibilities

• 5+ years of previous leadership or supervisory experience or related experience

• Valid US Driver’s License

Skills:

• Experience in developing, promoting and building key relationships with all key stakeholders

• Ability to maintain high level of confidentiality

• Knowledge of cost analysis and budgets

• Detail oriented and ethical

• Exemplary interpersonal and communication skills

• Moderate to advanced computer skills

• Strong organization skills and ability to identify, prioritize and respond to multiple deadlines

• Works independently and demonstrates effective problem-solving skills

• Demonstrate leadership skills, including but not limited to delegating, planning and coaching

• Ability to handle questions and resolve issues in a constructive manner

• Adaptability to learn new systems

Even better if you have...

• Prior courier or transportation experience is a plus

• Understanding of Lean Principals is a plus

• Prior project or contract management experience preferred

What’s in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Salary Min: $85,000

Salary Max: $100,000

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: STAT Courier is an equal opportunity employer. STAT Courier considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact STAT Courier’s People & Culture.